Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Kentucky Derby Museum is a distinguished non-profit charitable organization located at the iconic Churchill Downs Racetrack in Louisville, Kentucky. As one of the premiere attractions in the Louisville region, the Museum celebrates the rich tradition, history, hospitality, and pride associated with the world-renowned Kentucky Derby event. Attracting over 258,000 visitors annually from across the nation and around the globe, the Museum plays a vital role in educating and engaging guests through unique exhibits, programs, and immersive experiences centered on the Kentucky Derby and thoroughbred racing legacy.
Operating as a center of culture and tradition, Kentucky Derby Museum offer... Show More
Operating as a center of culture and tradition, Kentucky Derby Museum offer... Show More
Job Requirements
- Pass a criminal background check
- Have a valid driver’s license
- Have access to reliable transportation
- Ability to meet schedule requirements including weekend and evening shifts
- Ability to work independently without direct supervision
- Ability to memorize and recite facts clearly and accurately
- Strong public speaking and communication skills
- Demonstrate dependability by arriving on time and being prepared
- Ability to conduct 1-2 hour walking tours and/or 1 hour driving tours
- Ability to lift and/or move up to 25 pounds
- Ability to navigate crowded work areas and manage a challenging workload
- Follow all Museum policies and safety procedures
- Maintain professionalism in appearance and behavior
Job Qualifications
- Highschool diploma or equivalent
- Bachelor’s Degree preferred
- Minimum of two years attraction or hospitality experience
- One year experience in a leadership role
- Five years customer service experience
- Fluent in English
- Bilingual a plus
- Exceptional verbal communication and interpersonal skills
- Basic computer skills including email and word processing
- Ability to read and interpret documents such as safety rules and procedure manuals
Job Duties
- Model and uphold Kentucky Derby Museum Winning Service standards and behaviors during staff and guest interactions
- Communicate effectively with the Visitor Services leadership team regarding operations, scheduling, and personnel updates
- Operate the point-of-sale system and other Museum technologies and train team members in collaboration with management
- Learn and conduct all tours of Churchill Downs with enthusiasm for Kentucky Derby and Thoroughbred Racing history
- Collaborate to develop and update tour scripts and visitor programming
- Manage inventory of supplies for Front Desk and tours and maintain cleanliness and professionalism of all relevant areas
- Lead Front Desk team in welcoming visitors, processing admissions, handling phone inquiries, and oversee opening and closing procedures
- Coordinate with Events and Group Sales Team for smooth execution of group visits and special events
- Maintain internal memberships within ticketing and membership systems
- Serve as member of Visitor Services Leadership Team and support hiring, scheduling, and staff evaluations
- Work evening events and conduct After-Hours Tours as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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