Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.25
Work Schedule
Weekend Shifts
Benefits
Hourly pay rate
commission incentives
Employee assistance program
Family-level museum membership
Discounts in museum gift shop
Discounts in café
Professional development opportunities
Job Description
The Cincinnati Art Museum is a renowned cultural institution dedicated to inspiring and enriching the community through exceptional art experiences. Established as one of the oldest art museums in the United States, the Cincinnati Art Museum houses a comprehensive collection that spans 6,000 years of world history and culture. The museum regularly hosts exhibitions, educational programs, and special events, making it a vibrant and dynamic place for visitors of all ages and backgrounds. The Cincinnati Art Museum values inclusivity and actively seeks to reflect the diversity of its community by encouraging individuals from racially and culturally diverse backgrounds to join... Show More
Job Requirements
- High school diploma or equivalent education
- Excellent customer service and communication skills
- Dependable and able to work well with the public
- Ability to read, examine, and interpret general business documents
- Effectively communicate with visitors in person and on phone calls
- Present information and respond to questions from visitors
- Good computer and writing skills
Job Qualifications
- High school diploma or equivalent education
- Excellent customer service and communication skills
- Dependable and able to work well with the public
- Ability to read, examine, and interpret general business documents
- Effective communication skills with visitors in person and on phone calls
- Good computer and writing skills
Job Duties
- Demonstrate an ability to engage with all guests from a wide range of backgrounds providing the highest quality customer service
- Ensure each visitor or group feels welcomed and receives a cheerful and warm greeting by Visitor Services immediately upon entering CAM
- Ensure the lobbies and coatrooms are clean and orderly
- Answer a wide variety of visitor's questions in person and over the phone
- Demonstrate an ability to deal with customer feedback with grace and professionalism
- Assist in de-escalating visitor matters
- Play an active role in reaching CAM strategic goals through promotion of all art engagement opportunities and encouraging return visits
- Play an active role in reaching CAM financial goals through promotion of the coffee bar, café, paid programming, membership, exhibition tickets
- Ensure back-of-house activities are operated with excellence and attention to detail with team goals in mind
- Ensure integrity of daily balancing and handling of all payments, as well as maintaining the confidentiality of all sensitive information
- Conduct member sales and renewals with special attention to correct data entry
- Support the VSC with onboarding, training, and skill development of new team members
- Manage assigned projects in timely manner with attention to detail while prioritizing the visitor experience
- Assist other departments with projects as needed
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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