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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid holidays
employee discount
Dental Insurance
Health savings account
Health Insurance
Professional development assistance
flexible schedule
401(k)
Flexible spending account
403(b)
Employee assistance program
Disability insurance
401(k) matching
403(b) matching
Paid Time Off
Vision Insurance
Parental leave
Life insurance
Retirement Plan
Job Description
The North Botanical Garden (NBG) is a renowned public garden dedicated to enhancing the community's experience with nature, education, and conservation through its wide array of horticultural exhibits and programs. As a leader in botanical education and environmental stewardship, NBG offers its visitors a unique opportunity to connect with the natural world while enjoying well-maintained gardens, special events, and educational workshops. NBG operates as a nonprofit organization committed to accessibility, diversity, and enriching the lives of visitors through exceptional service and engagement.
The Visitor Services & Membership Coordinator at NBG is a full-time position requiring approximately 40 hours per wee... Show More
The Visitor Services & Membership Coordinator at NBG is a full-time position requiring approximately 40 hours per wee... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficiency with membership or CRM software preferred
- Ability to drive a golf cart
- Strong organizational and multitasking skills
- Ability to sit for long periods and stand as needed
- Reliable attendance
- Professional demeanor
Job Qualifications
- Valid driver’s license
- Prior experience in a garden guide role preferred
- High school diploma or equivalent preferred
- Previous experience in customer service
- Previous experience in cash handling
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Comfortable working in varying weather conditions
Job Duties
- Assist the Membership Manager with timely and accurate processing of membership transactions including new memberships, renewals, upgrades, gifts, and communications
- Maintain and audit membership records for accuracy and completeness
- Support training efforts for Visitor Services staff on membership policies, procedures, and software
- Provide day-to-day assistance to Visitor Services staff in promoting memberships and processing transactions
- Collaborate with Marketing and Development teams to support membership promotions and campaigns
- Resolve guest service concerns related to memberships including lost cards, billing issues, and inquiries
- Compile and prepare reports for review by leadership
- Monitor and restock membership materials
- Provide front desk assistance during peak periods or staff absences
- Act as acting department supervisor during designated evenings or weekends
- Serve as second supervisor for major Garden events
- Assist with Garden-wide special events and other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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