Visitor Services & Membership Coordinator

The North Botanical Garden (NBG) is a renowned public garden dedicated to enhancing the community's experience with nature, education, and conservation through its wide array of horticultural exhibits and programs. As a leader in botanical education and environmental stewardship, NBG offers its visitors a unique opportunity to connect with the natural world while enjoying well-maintained gardens, special events, and educational workshops. NBG operates as a nonprofit organization committed to accessibility, diversity, and enriching the lives of visitors through exceptional service and engagement.

The Visitor Services & Membership Coordinator at NBG is a full-time position requiring approximately 40 hours per week, classified as non-exempt under the Fair Labor Standards Act (FLSA). This role is integral to ensuring an exemplary membership experience, supporting both the administrative and operational aspects of the membership program. Reporting directly to the Membership Manager, the coordinator will undertake a variety of tasks including handling membership transactions like new enrollments, renewals, upgrades, and gift memberships. Maintaining accurate records and performing regular audits ensures that member data is reliable and communications are timely and relevant.

This role requires a proactive and detail-oriented individual who thrives in a fast-paced environment and can work efficiently both independently and collaboratively within a team. The position includes direct interaction with visitors and membership inquiries, necessitating excellent communication skills and a professional demeanor. The coordinator will be involved in training Visitor Services staff on membership policies and software, helping to streamline processes and promote membership benefits. This team member also plays a supervisory role during designated evenings, weekends, and major Garden events like the Dominion Garden of Lights, ensuring smooth operations and guest satisfaction.

Additional responsibilities include collaborating with marketing and development teams to support membership campaigns, handling guest concerns related to memberships, restocking membership materials, and providing front desk assistance during peak times or staff absences. The physical demands of the job vary from office-based tasks such as computer work and phone communication to outdoor activities in a range of weather conditions. The candidate must be able to drive a golf cart and occasionally stand for extended periods.

With a starting pay from $19 per hour and a comprehensive benefits package, this position is suited for those looking for a stable career in visitor services within a respected botanical garden setting. The Garden emphasizes equal employment opportunity, welcoming applicants from diverse backgrounds and ensuring fairness and respect in the workplace. This role offers professional development opportunities and supports employees with a variety of benefits including health insurance options, retirement plans, paid time off, and more.