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Visitor Service Representative I, Alcatraz Cellhouse Tour (Full-time w/ benefits)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
Paid sick leave
403(b) Retirement Plan
Employee assistance program
Commuter Benefits
Employee Discounts
Job Description
The Golden Gate National Parks Conservancy (Parks Conservancy) is a nonprofit organization founded in 1981 as the dedicated partner to the National Park Service in managing and supporting the Golden Gate National Recreation Area (GGNRA). This expansive park area spans three counties in the San Francisco Bay Area, encompassing renowned landmarks such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands' End, and the Presidio of San Francisco. The Parks Conservancy works collaboratively with government agencies, local communities, and donors to enhance these treasured sites and ensure their preservation for future generations.Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to work flexible shifts including weekends, evenings, and holidays
- Physical ability to walk and stand for extended periods
- Ability to lift and carry up to 15 pounds
- Must be able to navigate a quarter-mile walk with up to 13 percent grade
- Reliable transportation to Alcatraz Island
- Must comply with health and safety regulations
- Ability to interact pleasantly with diverse visitors and colleagues
Job Qualifications
- Previous experience in customer service
- Ability to work nights, weekends, and holidays
- Consistently punctual and reliable
- Takes responsibility for own actions
- Contributes to team goals
- Multi-lingual communication skills a plus
Job Duties
- Assure a safe, pleasant, and informative visit to Alcatraz for all visitors
- Greet and orient visitors to the Alcatraz Cell House
- Distribute and assist visitors with tour equipment
- Provide information about Alcatraz programs, history, and special events
- Assist visitors with mobility needs by directing them to the location of the elevator
- Assist visitors with lost belongings and separated parties
- Check audio equipment for operability before distribution
- Ensure all tour equipment is charging properly at the end of the day to be prepared for the next morning
- Collect audio equipment and sanitize properly
- Monitor and direct visitor flow
- Troubleshoot and resolve tour equipment issues that visitors may encounter
- Follow supervisorial directions promptly and pleasantly
- Arrive at work promptly, in uniform and ready to work
- Adhere to attendance guidelines
- Maintain a pleasant work demeanor with colleagues, supervisors, and park partners
- Complete all required Conservancy training within required deadlines
- Understand and comply with Conservancy and National Park Service health and safety regulations and protocols
- Inform Manager/Supervisor at least 2 hours before shift if unwell
- Wash or sanitize hands frequently
- Complete cleaning and disinfecting duties assigned by Managers and Supervisors throughout the day
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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