Visitor Management Concierge | Full-Time, 12pm-8:30pm | Arthur M. Blank Hospital
Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Flexible Schedule
Job Description
Children's Healthcare of Atlanta is one of the nation's leading children's hospitals, renowned for its commitment to providing exceptional care to children and supporting their families throughout their healthcare journey. As a dedicated pediatric healthcare institution, Children's Healthcare of Atlanta focuses on delivering compassionate, comprehensive, and innovative medical services designed specifically for children. The organization is deeply rooted in a culture that prioritizes people first and always places children's needs at the heart of everything it does. With a workforce passionate about making a difference, Children's Healthcare of Atlanta offers employees the opportunity to be part of a mission-driven environment... Show More
Job Requirements
- High school diploma
- two years of experience in customer service in a business office environment
- valid Georgia driver's license
- ability to communicate well in person, in writing, and on the phone
- ability to work effectively in pressured situations and diffuse escalating situations
- self-starter with minimal supervision
- availability to work evening shifts from 12:00 PM to 8:30 PM on Monday through Friday
- willingness to provide coverage at multiple locations
Job Qualifications
- Bachelor's degree (preferred)
- experience in healthcare-related office or communications center
- knowledge of medical terminology
- experience handling multiple phone lines
- excellent customer service and communication skills
- strong problem-solving skills
- proficiency in Microsoft Office (Word, Excel, Outlook)
- ability to work independently and as part of a team
- adaptability to change while maintaining a positive attitude
Job Duties
- Trends service data received via NRC Health related to behaviors and partners with Family Experience Specialists to establish best practices and process improvements
- provides liaison services between customers and hospital staff by visiting and rounding on patients and families
- documents all rounds in Rounds+ and sends service alerts while collaborating with unit leadership
- ensures customers receive the best service by providing information and coordinating with other departments
- acts as family contact, advocate, and resource regarding non-clinical concerns and hospital services including food, environment, and amenities
- refers medical care issues to nursing leadership and partners with Patient Representatives on clinical concerns
- advises relevant departments of patient and customer concerns requiring intervention
- processes paperwork in accordance with HIPAA standards including consents for MyChart Bedside tablets
- documents each round completion
- follows up with patients post-hospital stay regarding services received
- provides weekly and monthly reports to supervisors
- provides coverage at all locations by picking up shifts or assisting at other campuses
- maintains a great impression for the hospital and serves as a service excellence role model
- performs other duties as assigned by manager or director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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