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Visitor Experience Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $25.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Wellness Program
401(k) retirement plan
Paid Time Off
Paid holidays

Job Description

The National Geographic Society, headquartered in Washington, D.C., is a globally recognized nonprofit organization dedicated to exploration, education, and storytelling. The Society fosters a deep connection between people and the planet, inspiring curiosity and action through its iconic storytelling, research, and innovations. With a commitment to environmental stewardship and cultural understanding, the organization supports research, expeditions, and conservation initiatives worldwide. As part of its ongoing commitment to engage and educate the public, the Society is undertaking a major campus renovation project called Base Camp, scheduled for completion in 2026. This project includes the creation of the new National Geographic Museum... Show More

Job Requirements

  • Bachelor's degree preferred
  • 3+ years experience working in a museum, theater, or other cultural institution
  • 1+ years managerial experience
  • Excellent interpersonal and oral communication skills
  • Ability to learn and retain information quickly
  • Team-oriented with strong customer service skills
  • Flexibility and positivity in dealing with new experiences and people
  • Enjoyment working with the public
  • Comfort learning and working with varied technologies and equipment
  • Dependability, punctuality, and ability to work cooperatively as part of a team
  • Ability to spend 5+ hours a day navigating public spaces
  • Must be legally authorized to work in the United States
  • Ability to work nights, weekends and holidays as required
  • Resident status requiring on-site presence at Base Camp as needed

Job Qualifications

  • Bachelor's degree preferred
  • 3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience
  • Excellent interpersonal and oral communication skills
  • Ability to learn and retain information quickly
  • Team-oriented with strong customer service skills
  • Flexibility and positivity in dealing with new experiences and people
  • Enjoyment working with the public
  • Comfort learning and working with varied technologies and equipment
  • Dependability, punctuality, and ability to work cooperatively as part of a team
  • Ability to spend 5+ hours a day navigating public spaces
  • Bi-lingual in English and Spanish a plus

Job Duties

  • Work collaboratively with the customer service and ticketing supervisor and group experience supervisor to ensure daily museum operations run smoothly
  • Staff the museum and events, serving as a point of contact for visitors and customers who need assistance
  • Ability to solve problems in a fast paced environment and respond appropriately to emergency issues by following internal and external procedures
  • Respond to and resolve customer concerns and complaints, reporting significant issues to senior manager, visitor experience and customer service and ticketing manager
  • Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors
  • Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE
  • Hire and onboard new visitor experience representative staff and train existing VXRs
  • Coordinate weekly and daily schedules for visitor experiences staff
  • Keep all staff updated of any changes or updates to daily operations as they occur
  • Write and distribute all daily or weekly reports needed
  • Provide on campus support for events across the Society as needed, including but not limited to National Geographic Live, and NGS signature events

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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