Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $62,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Retirement Plan
Paid Time Off
Tuition Assistance
Local transit pass
Employee wellness programs
Job Description
The University of Colorado Museum of Natural History, located in beautiful Boulder, Colorado, is a leading institution dedicated to fostering exploration and appreciation of the natural environment and human cultures. As part of the Museum Institute, the museum plays a critical role in academic training, research collections management, public exhibitions, and educational programming for both the University of Colorado community and the general public. This vibrant museum offers a unique blend of cultural and natural history exhibits, serving as an inspiring learning hub and tourist attraction in the region. The museum values inclusivity and diversity in its workforce, being an... Show More
Job Requirements
- Bachelor’s degree in museum studies hospitality communications or related field
- Equivalent combination of education and experience may substitute
- Experience recruiting motivating and managing volunteers
- Warm welcoming demeanor and active listening skills
- Composure tact and professionalism in handling visitors
- Strong organizational and detail orientation skills
- Ability to prioritize and manage operations
- Comfortable working in a dynamic fast paced environment
- Ability to inspire empower and collaborate with staff and volunteers
- Creative problem-solving skills
- Commitment to museum’s mission and values
- Must be able to work occasional evenings and weekends
- Some physical activity may be required
Job Qualifications
- Bachelor’s degree in museum studies hospitality communications or related field
- Experience in visitor services or volunteer coordination
- Strong interpersonal and communication skills
- Ability to design and implement training programs
- Experience managing staff and volunteers
- Knowledge of customer service and conflict resolution
- Proficiency with scheduling software and CRM systems
- Ability to analyze visitor feedback and improve engagement
- Familiarity with museum operations and educational programming
- Leadership and teamwork skills
Job Duties
- Oversee visitor experience operations coordinating front-line services with educational programming
- Collaborate with education staff to integrate learning into visitor operations
- Ensure front desk staff communicate key messages about exhibits and events
- Troubleshoot visitor flow accessibility and experience issues
- Supervise daily front desk and visitor experience operations
- Design and implement visitor engagement initiatives using feedback and collaboration
- Oversee volunteer program including recruitment training supervision and record keeping
- Maintain and update the museum’s master schedule coordinating with departments
- Manage museum store merchandise inventory pricing promotions and staff training
- Develop and implement training programs for staff and volunteers
- Respond to visitor inquiries feedback and concerns professionally
- Coordinate volunteer appreciation initiatives
- Provide sales training and implement discount and rewards programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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