Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.65 - $17.17
Work Schedule
Flexible
Weekend Shifts
Benefits
FICA alternative
deferred compensation plan
Employee membership discount
volunteer pay
paid time off accrual
Employee assistance program
Referral program eligibility
Job Description
The City of Lewisville is a vibrant and community-oriented municipality dedicated to providing exceptional services to residents, visitors, and businesses alike. Situated in Denton County, Texas, Lewisville is known for its rich history, diverse attractions, and its commitment to fostering a visitor-friendly environment. At the heart of Lewisville’s efforts to promote tourism and community engagement is the Visitor Information Center, a hub designed to provide tourists and locals with comprehensive assistance, information, and support regarding the area's attractions, dining, shopping, festivals, and cultural events.
The City of Lewisville is currently seeking a motivated and personable Visitor Services Representativ... Show More
The City of Lewisville is currently seeking a motivated and personable Visitor Services Representativ... Show More
Job Requirements
- High school diploma or GED
- one year of customer service or related experience
- must submit to and pass a pre-employment drug test
- must be able to work a flexible schedule including evenings, weekends, and holidays
- must maintain professional appearance and conduct consistent with City values and service standards
Job Qualifications
- High school diploma or GED
- one year of customer service or related experience
- knowledge of customer service and public engagement principles
- familiarity with local attractions, events, and services in Lewisville and surrounding areas
- basic retail operations knowledge including point-of-sale systems and cash handling
- skills in exceptional communication and interpersonal interaction
- ability to promote tourism using local knowledge
- competence in managing retail inventory and merchandise handling
- ability to set up and break down outdoor displays and games
- aptitude for maintaining cleanliness and organization in visitor-facing spaces
- ability to apply policies and procedures consistently
- strong multitasking, organizational and attention to detail skills
- professionalism and positive demeanor
- flexibility to work evenings, weekends, and holidays
- ability to work respectfully and collaboratively with diverse individuals
Job Duties
- Embody and model "The Lewisville Way" by promoting teamwork, accountability, and exceptional service in all customer interactions and staff training
- provide front desk support by answering phones, greeting visitors, distributing mail, fulfilling guide requests, assisting with local inquiries, and helping with promotional mailings and online orders
- assist with tourism materials and outreach, including maintaining brochure racks, updating event and contact lists, supporting hotel partnerships, and assembling promotional items for events and sponsorships
- possess full knowledge of all Lewisville’s accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events
- provide attention to visitor needs, maintain current tourism product knowledge and clearly communicate to visitors
- assist visitors with purchases, complete retail transactions using the point-of-sale (POS) system including credit, online sales, returns, and/or exchanges, unbox, tag merchandise, and assist with merchandise selection, and maintain consistent stock of brochures, maps, travel materials, and other essential items
- set up and break down outdoor play activities outside City Hall to help create a welcoming, community-centered experience for visitors and families
- ensure center tidiness, organization, and supplies, including but not limited to common areas, restrooms, and merchandise displays so they are visually appealing to enhance the shopping experience with ease of material location, including stocking and restocking merchandise
- represent the City at special events, actively promoting Lewisville as a tourism destination and assisting with the sale of branded merchandise
- work a flexible schedule, evenings, weekends, and holidays, to meet organization’s operational needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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