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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $30,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
remote work flexibility
Professional development opportunities
retirement savings plan
Job Description
Our company is a leading travel service provider dedicated to delivering exceptional travel experiences to clients. Based in Columbia, South Carolina, we pride ourselves on offering comprehensive travel solutions tailored to meet the needs of modern travelers. Through our commitment to customer satisfaction and a deep understanding of the travel industry, we have established ourselves as a reliable partner for individuals planning their trips, ensuring every journey is enjoyable and stress-free.
We are currently seeking a Virtual Travel Customer Service professional to join our dynamic team. This full-time role focuses on assisting clients in preparing for their trips by mana... Show More
We are currently seeking a Virtual Travel Customer Service professional to join our dynamic team. This full-time role focuses on assisting clients in preparing for their trips by mana... Show More
Job Requirements
- high school diploma or equivalent
- minimum one year of customer service experience
- reliable internet connection
- ability to communicate clearly and professionally
- friendly and patient demeanor
- capacity to handle multiple communication channels
- self-motivated and able to work remotely
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- excellent communication skills
- strong problem-solving abilities
- proficiency with communication tools such as phone, email, and chat platforms
- passion for travel and knowledge of travel-related topics
- ability to work independently in a virtual environment
Job Duties
- assist clients with trip preparation
- manage customer requests and inquiries via phone, email, and chat
- provide detailed travel guidance before departures
- address and resolve travel-related issues promptly
- collaborate with other departments to enhance customer experience
- maintain accurate records of customer interactions
- follow up with clients to ensure satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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