Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
health coverage
Retirement Plan
Life & Disability Insurance
Eyewear perks
Employee assistance program
Extra perks
Time Off
community engagement
Job Description
Jacques Marie Mage, founded in 2014 by Jerome Jacques Marie Mage, is a prestigious Los Angeles-based producer of limited-edition designer goods, specializing specifically in the micro-production of luxury eyewear. The company caters to a clientele with discerning tastes and a deep appreciation for artistry and exclusivity. Jacques Marie Mage is renowned for embracing unique palettes of precious materials, rich colors, and striking geometric forms with each collection. The brand cleverly references and reinterprets the style and essence of iconic individuals, artistic movements, and historical world events from previous centuries. This thoughtful and reverential approach infuses each pair of eyewear with... Show More
Job Requirements
- Previous experience in luxury retail, customer support, or personal shopping preferred
- Strong written and verbal communication skills with a warm, client-focused tone
- Tech-savvy, comfortable using online chat platforms, phone systems, and CRM tools
- Ability to multitask and resolve issues with professionalism and efficiency
- Passion for delivering exceptional client experiences
- A cultivated sense of style and appreciation for design, artistry, and storytelling
- Commitment to fostering long-term relationships with collectors and connoisseurs
- Prior background in optical or eyewear retail is a plus, particularly experience as an optician or in client advisory roles
Job Qualifications
- Previous experience in luxury retail, customer support, or personal shopping preferred
- Strong written and verbal communication skills with a warm, client-focused tone
- Tech-savvy, comfortable using online chat platforms, phone systems, and CRM tools
- Ability to multitask and resolve issues with professionalism and efficiency
- Passion for delivering exceptional client experiences
- A cultivated sense of style and appreciation for design, artistry, and storytelling
- Commitment to fostering long-term relationships with collectors and connoisseurs
- Prior background in optical or eyewear retail is a plus, particularly experience as an optician or in client advisory roles
Job Duties
- Provide personalized customer support through phone orders and real-time ambassador chat and video
- Act as a virtual personal shopper, offering styling recommendations, product suggestions, and guidance through the online shopping experience
- Support clients with order placement, tracking, exchanges, and returns, ensuring a seamless end-to-end journey
- Maintain in-depth knowledge of JMM's collections, history, and limited releases to share with clients in a way that conveys expertise and authenticity
- Serve as a liaison for collector relations, capturing insights, anticipating needs, and strengthening loyalty within our global community
- Document and escalate client feedback, service trends, or technical issues to the appropriate teams
- Uphold brand standards of luxury, discretion, and white-glove service in all interactions
- Partner with CRM, Customer Service, Training and Marketing to align on communication and sales events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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