Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $31.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, has over 40 years of experience specializing in corporate, government, vacation, group, meetings, and incentive travel management across the United States. Recognized as one of the top business travel management companies in the country, ADTRAV has shown consistent growth due to its dedication to providing exceptional service and innovative travel solutions. The company is well-known for its expertise, wide-reaching capabilities, and commitment to meeting the unique travel needs of its diverse client base.
ADTRAV is currently seeking a VIP Travel Consultant to join its team. This role centers on managing all aspects ... Show More
ADTRAV is currently seeking a VIP Travel Consultant to join its team. This role centers on managing all aspects ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 5 years experience booking corporate domestic and international travel
- Experience working with VIP clients providing high-touch service
- Proficient in Sabre GDS system
- Ability to work remotely
- Strong English communication skills
- Ability to work Monday-Friday, 7 a.m. to 7 p.m. CT with possible overtime and weekend hours
- Ability to complete background checks successfully
- Ability to sit and work at a computer for long periods
- Ability to pass new hire and department-specific training
- Maintain confidentiality of company and client information
Job Qualifications
- High school diploma or equivalent
- At least 5 years of experience booking corporate domestic and international travel with complex international experience preferred
- Experience working with VIP clients and delivering high-touch, white glove service
- Prior experience with visa and passport processes preferred
- Proficiency with GDS systems, especially Sabre and ideally Amadeus
- Strong knowledge of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Ability to evaluate travel costs and recommend options in line with corporate policy
- Strong computer skills with ability to navigate multiple applications and monitors efficiently
- Demonstrated skill in learning technology and multitasking
- Excellent customer service capabilities
- Experience with Microsoft Office suite including Outlook, Word, Excel
- Excellent written and verbal English communication
- Good listening skills to assess traveler needs accurately
- Strong attention to detail with focus on accuracy
- High self-motivation and ability to manage multiple priorities autonomously
- Strong organizational and problem-solving skills
- Ability to communicate ideas clearly and accept feedback
- Professional and positive demeanor when interacting with clients and colleagues
- Ability to work remotely and meet home-office requirements
- Ability to work extended periods at a computer workstation
- Capability to successfully complete new hire and department-specific training
- Commitment to confidentiality of company and client information
- Flexible to work schedule between Monday-Friday 7 a.m.-7 p.m. CT, including potential overtime and weekends
- Successful completion of credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel and review restrictions or non-refundable conditions
- Meet KPIs including productivity, transactions, attendance, and adherence to schedule
- Communicate with airlines on flight changes, seating, and upgrades while updating clients
- Follow ADTRAV policies, procedures, and approved workflows to service travelers
- Provide excellent customer service and solve traveler issues with empathy
- Collaborate effectively with other agents and employees to resolve problems and gather information
- Participate in ongoing training to enhance industry knowledge and skills
- Represent ADTRAV by upholding company values and maintaining professional relationships
- Adhere strictly to company policies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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