Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $31.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a distinguished leader in the travel management industry with over four decades of expertise. We specialize in managing a wide range of travel programs, including corporate, government, vacation, group, meetings, and incentive travel services throughout the United States. Throughout our history, ADTRAV has experienced consistent growth, establishing ourselves as one of the top business travel management companies in the nation. Our commitment to excellence and customer service has earned us a strong reputation among clients and partners alike.
As a company, ADTRAV is committed to providing high-quality travel solutions tailored to the... Show More
As a company, ADTRAV is committed to providing high-quality travel solutions tailored to the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 5 years experience in corporate domestic and international travel booking
- Experience with VIP clients and high level customer service
- Proficiency with Sabre GDS
- Knowledge of federal travel regulations
- Strong computer skills
- Ability to work remotely
- Availability to work Monday-Friday 7am-7pm CT with occasional overtime
- Ability to pass background checks
- Excellent communication skills
- Strong attention to detail
- Ability to manage multiple priorities independently
- Able to maintain confidentiality
- Ability to sit for extended periods during work
- Successful completion of training programs
Job Qualifications
- High school diploma or equivalent
- At least 5 years of experience booking corporate domestic and international travel with complex international travel a plus
- Experience working with VIP clients providing high-touch, white glove service
- Prior experience with visa and passport processing preferred
- Proficiency with GDS systems, Sabre required, Amadeus a plus
- Knowledge of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- Ability to weigh cost benefits and recommend travel options within corporate policy
- Strong computer and typing skills with ability to navigate multiple programs
- Demonstrated ability to learn and use technology efficiently
- Excellent customer service skills
- Experience with Microsoft Office suite
- Excellent English written and verbal communication skills
- Strong listening skills
- Strong attention to detail
- Highly self-motivated with ability to manage multiple priorities
- Strong organizational and problem-solving abilities
- Ability to communicate clearly and accept feedback
- Professional and positive demeanor
- Ability to work remotely and meet home-office requirements
- Able to sit and work at a computer for extended periods
- Ability to pass new hire and department training
- Maintain confidentiality of company and client information
- Able to work a flexible schedule including Monday-Friday 7am-7pm CT and occasional overtime and weekends
- Able to pass credit, criminal, and employment background checks
Job Duties
- Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and complete issued tickets
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel and understand fare rules, restrictions, open skies, and FAA regulations
- Meet KPIs including productivity and transaction metrics
- Communicate with airlines on flight changes, seating, and upgrades and update clients
- Follow ADTRAV policies, procedures, and workflows
- Provide excellent customer service with empathy, identifying and addressing traveler issues
- Collaborate effectively with other agents and employees
- Continuously build industry knowledge and skills through training
- Represent ADTRAV by embracing company values and maintaining relationships with employees, partners, vendors, and clients
- Adhere to company policies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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