Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $31.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a distinguished leader in corporate travel management with over four decades of dedicated experience. Specializing in corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States, ADTRAV has consistently demonstrated robust growth and commitment to excellence. Ranked among the top business travel management companies nationwide, ADTRAV is recognized for its comprehensive services, innovative solutions, and exceptional client support. The company prides itself on its ability to manage complex travel arrangements efficiently while ensuring a seamless experience for its diverse clientele. Operating within a dynamic and fast-paced industry, ADTRAV fosters a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 5 years experience booking corporate domestic and international travel
- Experience serving VIP clients with high touch white glove service
- Prior visa and passport handling experience preferred
- Proficiency with GDS systems, Sabre required
- Deep knowledge of travel codes for cities, airlines, hotels, and car rentals
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Ability to weigh cost benefits and recommend travel options within corporate policy
- Strong computer literacy and typing skills
- Experience with multitasking technology and multiple screen setups
- Consistent delivery of excellent customer service
- Proficient in Microsoft Office suite
- Strong English communication skills, both written and verbal
- Excellent listening and clarification skills
- Exceptional attention to detail and quality
- Highly self-motivated with multitasking abilities
- Strong organizational and problem-solving skills
- Clear communication and receptiveness to feedback
- Professional and cooperative demeanor
- Ability to work remotely and adhere to home-office requirements
- Capability to sit and work at a computer for long durations
- Successful completion of new hire and department-specific training
- Ability to maintain confidentiality of company and client data
- Flexibility to work Monday-Friday, 7am-7pm CT with potential overtime and weekend hours
- Passing credit, criminal, and background checks
Job Qualifications
- High school diploma or equivalent required
- At least 5 years of experience booking corporate domestic and international travel
- Experience working with VIP clients and providing high touch, white glove service
- Prior experience with Visa/Passports preferred
- Experience using a GDS System
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy
- Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
- Ability to consistently deliver excellent customer service, internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills
- able to listen to and respond to the traveler’s needs and clarify as needed
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
- Ability to work remotely and meet the company home-office requirements
- Able to sit and work at a computer for extended periods of time, without leaving the work area
- Be able to successfully attend and pass new hire and department specific training
- Able to maintain confidentiality of company and client information
- Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends as needed
- Able to successfully pass a credit, criminal, and/or employment reference background check
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel, break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- Show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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