Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $31.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a distinguished leader in the travel management industry with over four decades of experience specializing in corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States. Recognized as one of the top business travel management companies in the country, ADTRAV has a rich history of steady growth, commitment to excellence, and delivering tailored solutions for clients with diverse travel needs. Their expertise spans managing complex international travel itineraries to providing high-touch service to VIP clientele, ensuring every travel experience is seamless and efficient. The company's dedication to innovation and customer... Show More
Job Requirements
- high school diploma or equivalent
- at least 5 years of experience booking corporate domestic and international travel
- experience working with VIP clients
- prior experience with visa/passports preferred
- experience using a GDS system
- strong computer and typing skills
- ability to consistently deliver excellent customer service
- experience with Microsoft Office suite
- excellent English written and verbal communication skills
- ability to sit and work at a computer for extended periods
- able to work a schedule between Monday-Friday, 7am-7pm CT and overtime and some weekends as needed
- able to pass credit, criminal, and/or employment reference background check
Job Qualifications
- high school diploma or equivalent
- at least 5 years of experience booking corporate domestic and international travel
- experience working with VIP clients and providing high touch, white glove service
- prior experience with visa/passports preferred
- experience using a GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- ability to weigh cost benefits and recommend alternate travel options within corporate policy
- strong computer and typing skills
- demonstrated experience learning and using technology and ability to use multiple applications
- ability to consistently deliver excellent customer service
- experience with Microsoft Office suite (Outlook, Word, Excel)
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail
- highly self-motivated
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and be open to feedback
- professional and positive demeanor
- ability to work remotely and meet company home-office requirements
- ability to sit and work at a computer for extended periods
- able to successfully attend and pass new hire and department specific training
- able to maintain confidentiality of company and client information
- able to work a schedule between Monday-Friday, 7am-7pm CT and overtime and some weekends as needed
- able to pass credit, criminal, and/or employment reference background check
Job Duties
- answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, waiver/favors, RezCritiques, and vacation referrals
- provide travel expertise to clients
- send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- meet KPIs as outlined by management including productivity, transactions, attendance, and schedule adherence
- communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service in every interaction with travelers, showing empathy and resolving traveler issues
- communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training to continuously build knowledge and skills in the industry
- represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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