VIP Travel Consultant

Philadelphia, PA, USA|Remote

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $27.00 - $31.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

Life insurance

Disability insurance

flexible spending accounts

401(k)

Paid Time Off

Job Description

ADTRAV Travel Management, established in 1977, is a prominent and trusted leader in the travel management industry with over four decades of experience. Specializing in corporate, government, vacation, group, meetings, and incentive travel programs, ADTRAV has developed a robust presence across the United States. The company prides itself on its steady growth and outstanding industry reputation, currently ranking as one of the top business travel management firms in the nation. Its commitment to exceptional service and innovative solutions has helped build enduring relationships with a diverse clientele.

ADTRAV is dedicated to providing comprehensive travel support and management solutions tai... Show More

Job Requirements

High school diploma or equivalent
At least 5 years of experience booking corporate domestic and international travel
Experience working with VIP clients and providing high touch, white glove service
Prior experience with Visa/Passports preferred
Experience using a GDS system
Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
Strong computer and typing skills
Ability to consistently deliver excellent customer service
Experience with Microsoft Office suite
Excellent English written and verbal communication skills
Excellent listening skills
Strong attention to detail
Highly self-motivated
Strong organizational and problem-solving abilities
Ability to communicate ideas clearly and concisely
Able to present a professional and positive demeanor
Ability to work remotely
Able to sit and work at a computer for extended periods
Able to maintain confidentiality
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT
Able to work overtime and some weekends as needed
Able to successfully attend and pass training
Able to successfully pass a background check

Job Qualifications

High school diploma or equivalent
At least 5 years of experience booking corporate domestic and international travel
Experience working with VIP clients and providing high touch, white glove service
Prior experience with Visa/Passports preferred
Experience using a GDS system
Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy
Strong computer and typing skills
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite
Excellent English written and verbal communication skills
Excellent listening skills
Strong attention to detail with emphasis on accuracy and quality
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
Ability to work remotely and meet the company home-office requirements
Able to sit and work at a computer for extended periods of time without leaving the work area
Able to maintain confidentiality of company and client information
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT
Able to work overtime and some weekends as needed
Able to successfully attend and pass new hire and department specific training
Able to successfully pass a credit, criminal, and/or employment reference background check

Job Duties

Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients
Send quotes for international travel
break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
Meet KPIs as outlined by management including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
Provide excellent customer service in every interaction with travelers
Show empathy and be able to identify and solve traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base
Participate in ongoing training to continuously build knowledge and skills in the industry
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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