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VIP Travel Consultant

ADTRAV Travel Management

VIP Travel Consultant

Detroit, MI, USA|Remote

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $27.00 - $31.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) Plan
Paid Time Off

Job Description

ADTRAV Travel Management, established in 1977, is a highly reputable corporate travel management company with over four decades of experience specializing in managing diverse travel programs across the United States. The company expertly handles corporate, government, vacation, group, meetings, and incentive travel, and has earned its place as one of the top business travel management companies in the nation through consistent growth and dedication to service quality. Known for combining seasoned expertise with cutting-edge tools, ADTRAV provides tailored travel solutions to meet the specific needs of its clients ranging from large corporations to individual VIP travelers.

The ... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 5 years experience booking corporate domestic and international travel
  • Experience with VIP clients
  • Experience with visa/passport processing preferred
  • Proficiency with Sabre GDS
  • Knowledge of city, airline, hotel, and car rental codes
  • Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
  • Strong computer and typing skills
  • Ability to multitask with multiple software applications
  • Excellent customer service skills
  • Proficient in Microsoft Office
  • Excellent English communication skills
  • Strong listening skills
  • Attention to detail
  • Self-motivated and able to manage multiple priorities
  • Strong organizational and problem-solving skills
  • Clear and concise communication abilities
  • Professional demeanor
  • Ability to work remotely
  • Ability to sit for extended computer work
  • Successful completion of training
  • Ability to maintain confidentiality
  • Flexible schedule from Monday-Friday, 7am-7pm CT, with overtime and weekend availability
  • Ability to pass background checks

Job Qualifications

  • High school diploma or equivalent required
  • At least 5 years of experience booking corporate domestic and international travel
  • Complex international travel experience a plus
  • Experience working with VIP clients and providing high touch, white glove service
  • Prior experience with visa/passports preferred
  • Experience using a GDS system
  • Sabre required, Amadeus a plus
  • Highly knowledgeable of city, airline, hotel, and car rental codes
  • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
  • Ability to weigh cost benefits and recommend alternate travel options within corporate policy
  • Strong computer and typing skills
  • Demonstrated experience learning and using technology
  • Ability to use multiple applications and monitors simultaneously
  • Ability to deliver excellent customer service internally and externally
  • Experience with Microsoft Office suite including Outlook, Word, and Excel
  • Excellent written and verbal communication skills
  • Excellent listening skills
  • Strong attention to detail with emphasis on accuracy and quality
  • Highly self-motivated
  • Strong organizational and problem-solving abilities
  • Ability to communicate ideas clearly and be open to feedback
  • Professional and positive demeanor with customers and colleagues
  • Ability to work remotely
  • Able to sit and work at a computer for extended periods
  • Ability to complete new hire and department specific training successfully
  • Able to maintain confidentiality
  • Ability to work a schedule between Monday-Friday, 7am-7pm CT
  • Able to work overtime and some weekends as needed
  • Able to pass credit, criminal, and employment reference background checks

Job Duties

  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
  • Maintain sufficient account knowledge to assist clients without delay
  • Check queues daily to ensure accuracy and that all issued tickets are complete
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
  • Provide travel expertise to clients
  • Send quotes for international travel
  • break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
  • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
  • Provide excellent customer service in every interaction with travelers
  • Show empathy and be able to identify and solve traveler issues
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
  • Become knowledgeable in ADTRAV's industry and customer base
  • Participate in ongoing training to continuously build knowledge and skills in the industry
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
  • Adhere to company policies and procedures
  • Other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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