Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
Fontainebleau Miami Beach is a globally renowned luxury hotel that epitomizes a spectacular blend of Golden Era glamour and modern luxury. Originally designed by the legendary architect Morris Lapidus and opened in 1954, this historic oceanfront establishment is located on Collins Avenue in Miami's prestigious Millionaire's Row. Fontainebleau Miami Beach is celebrated for its striking design, contemporary art, music, fashion, and technology, all of which come together to create a vibrant and unique guest experience. It is widely considered one of the most architecturally and historically significant hotels on Miami Beach, personifying a place where each guest can define their... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in luxury hospitality or guest relations
- Excellent communication and interpersonal skills
- Proficiency in hotel management systems and office equipment
- Ability to handle multiple tasks effectively under pressure
- Strong problem-solving and conflict resolution skills
- Ability to maintain professionalism and discretion
- Availability to work flexible hours including weekends and holidays
- Ability to communicate fluently in English
Job Qualifications
- Strong knowledge of guest relations, service recovery, and luxury hospitality standards
- Excellent interpersonal and communication skills
- Ability to multitask, prioritize, and manage competing guest needs effectively
- Proficiency with basic office equipment and hotel systems (computer, multi-line phone, PMS)
- Ability to read, write, and communicate effectively in English
- Strong attention to detail and organizational skills
- Ability to work collaboratively across departments to enhance guest satisfaction
- High school diploma or equivalent required
Job Duties
- Provides VIP guests with the highest level of personalized, luxury service in a warm, professional, and timely manner
- Serves as the dedicated concierge contact for VIP guests, managing requests related to accommodations, amenities, dining, transportation, and special experiences
- Coordinates RSVP responses and logistics for VIP and high-profile guest events, ensuring all arrangements are executed flawlessly
- Performs general administrative duties including phone correspondence, email communication, and system data entry
- Establishes and maintains positive, lasting relationships with guests through attentive service and thoughtful follow-up
- Demonstrates strong problem-solving skills, remaining calm and solutions-oriented in high-pressure or time-sensitive situations
- Acts as a brand ambassador and role model, representing Fontainebleau’s service standards and encouraging excellence among peers
- Adheres to all departmental and company policies, procedures, and service standards
- Maintains an upbeat, polished, and professional demeanor, projecting warmth, confidence, and enthusiasm at all times
- Performs concierge duties, guest coordination, and other related responsibilities as assigned
- Maintains professional appearance and grooming standards consistent with Front Office and Concierge guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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