Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career Development
Job Description
Potawatomi Casino Hotel is a premier entertainment and hospitality destination known for its vibrant casino environment, luxurious amenities, and commitment to exceptional guest experiences. This establishment operates within the casino and hotel industry, combining thrilling gaming options with top-tier accommodations and services to attract and retain a diverse clientele. Focused on delivering the ultimate in guest service, Potawatomi Casino Hotel continuously strives to exceed expectations through dedicated staff and innovative hospitality strategies. The organization is committed to a mission and vision centered on integrity, excellence, and customer satisfaction, which drives every aspect of its operations.
The VIP Services ... Show More
The VIP Services ... Show More
Job Requirements
- Bachelor’s degree in marketing or business administration or equivalent experience
- Seven years of experience in casino operations, guest service or related field or ten years of equivalent experience if no degree
- Four years of supervisory or management experience
- Ability to work in a fast-paced and intense environment
- Accountability for accuracy and thoroughness of department records and reports
- Strong influencing and relationship-management skills
- Effective communication and presentation skills
- Ability to work irregular hours including late nights, early mornings, weekends and holidays
- Ability to lift, carry, push, pull or move objects up to twenty five pounds with assistance
- Specific vision abilities including close vision, distance vision, peripheral vision and depth perception
Job Qualifications
- Bachelor’s degree in Marketing or Business Administration and seven years of casino operations, guest service or related field experience, or ten years of equivalent experience if no degree
- Four years of supervisory or management experience
- Two years of experience in casino credit area preferred
- Working knowledge of advanced guest retention principles
- Proven record of increasing participation of high-end players
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint and Access
- Two years of experience with patron management software
- Ability to work in a fast-paced and intense environment
- Accountability for accuracy and thoroughness of records and reports
- Ability to interpret complex documents
- Strong influencing and relationship-management skills
- Effective communication and presentation skills
- Ability to define problems, collect data and draw valid conclusions
- Ability to interpret technical instructions
- Ability to maintain organization, meet deadlines and handle confidential information
- Ability to work irregular hours and extended shifts
- Specific vision abilities including close, distance, peripheral vision and depth perception
Job Duties
- Provide strategic direction to the VIP Services and Players Club departments to establish programs that will acquire new guests and successfully retain existing guests to increase revenue
- Analyze all key volume indicators for all hosted players including visitation patterns, theoretical revenue, actual revenue, coin in, table drop, buy in, hotel room bookings, and reinvestment
- Develop and implement a cost-effective strategic player acquisition and development plan
- Carry out management responsibilities including interview, hire and train team members
- plan, assign and direct work
- appraise performance
- reward and discipline team members
- address complaints and resolve problems
- Create, maintain and be accountable for the annual VIP Services budget
- Work closely with other departments to coordinate activities on property
- Build relationships, market gaming product to potential high limit guests, and travel to meet new potential high-end players
- Develop department goals aligned with Potawatomi Casino Hotel’s mission, vision and values
- Develop and maintain training for VIP Services staff, providing coaching and mentoring to maximize host performance
- Communicate and interact with guests including answering questions, extending invitations and resolving disputes
- Respond to special requests, guest complaints and inquiries in a calm, prompt, courteous and professional manner
- Ensure effective communication and flow of information to VIP Services and Players Club teams
- Establish, update and ensure compliance with departmental internal controls, policies, procedures and regulations
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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