Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $19.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
San Manuel is one of the largest private employers in the Inland Empire, operating a premier casino and resort that delivers outstanding entertainment, gaming, dining, and hospitality experiences. Known for its commitment to innovation, superior guest services, and a dynamic work environment, San Manuel offers a comprehensive and rewarding experience for both guests and employees alike. The company strives to foster a culture of respect, growth, and community involvement, making it a prominent contributor to the local economy and the overall industry-wide standards for excellent service.
The VIP Services Concierge at San Manuel Casino is a pivotal role design... Show More
The VIP Services Concierge at San Manuel Casino is a pivotal role design... Show More
Job Requirements
- High school diploma or GED required
- Minimum two years of experience in guest services
- Must have worked directly with guests
- Previous experience in a casino or hospitality environment highly preferred
- Ability to communicate effectively with guests, team members and management, both verbally and in writing
- Intermediate proficiency in Microsoft Outlook, Word and Excel
- Must possess outstanding communication and interpersonal skills
- Must be able to provide a genuine and sincere service experience in a friendly and professional manner
- Must have demonstrated ability exercising utmost discretion with confidential information
- Must actively listen to provide optimal service tailored to guest requests
- Ability to multi-task in a fast-paced, high demand environment required
- Must be comfortable working and speaking with the public
- Must have experience working under pressure while meeting deadlines and goals
- Ability to maintain a positive and professional demeanor under challenging situations
- Ability to work with minimal supervision
- Ability to critically think and analyze information with efficient solution generating skills
- May be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
- May be required to obtain and maintain a gaming license
- Driving responsibilities require a valid driver's license and vehicle insurance with minimum liability limits
- Ability to work evening, weekend and holiday shifts
- Strength sufficient to exert up to 10 pounds of force occasionally and move up to 40 pounds occasionally
- Ability to stand most of the time and operate office equipment
- Hearing and speech sufficient to communicate effectively
- Visual acuity to prepare and analyze data
- Mobility sufficient to safely move and operate a motor vehicle
- Endurance to sit, walk and stand for extended periods
- Exposure to fumes or airborne particles including secondhand smoke
Job Qualifications
- High school diploma or GED
- Minimum two years of experience in guest services
- Previous experience in a casino or hospitality environment preferred
- Ability to communicate effectively both verbally and in writing
- Intermediate proficiency in Microsoft Outlook, Word, and Excel
- Outstanding communication and interpersonal skills
- Ability to provide genuine and sincere service in a friendly and professional manner
- Demonstrated ability to exercise discretion with confidential information
- Active listening skills
- Ability to multi-task in a fast-paced environment
- Experience working under pressure while meeting deadlines and goals
- Ability to maintain a positive and professional demeanor under challenging situations
- Ability to work with minimal supervision
- Critical thinking and problem-solving skills
- Ability to communicate in Chinese, Vietnamese, Korean, or Tagalog is a plus
Job Duties
- Provide highest VIP services standards to guests in high limit gaming areas
- Manage VIP arrivals and communicate with designated personnel for escort and delivery of amenities
- Initiate and respond to in-person and phone contact with guests to ensure reservations for hotels, special events and entertainment are executed efficiently
- Assist guests with booking changes and inquiries
- Suggest promotions and special event participation pertaining to guest offers
- Ensure guest information is updated and accurate at all times
- Record and report all ticket requests at sponsorship venues and distribute tickets accordingly
- Coordinate travel for guests to off-site events and activities
- Liaison to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service
- Safeguard the confidential nature of guest, department, and company data
- Maintain impeccable gaming and non-gaming areas with great attention to detail
- Perform other duties as assigned to support the efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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