Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
San Manuel is one of the largest private employers in the Inland Empire, dedicated to fostering the growth, future, and well-being of its employees. The company operates in the hospitality and gaming industry, specifically managing a casino and resort environment that offers a wide array of entertainment, dining, and lodging amenities. San Manuel has built a reputation for delivering exceptional service and creating memorable experiences for its guests, making it a prominent and respected name in the region. The organization emphasizes a supportive work culture, comprehensive training, and opportunities for career advancement within the Tribal Gaming framework. As a leader... Show More
Job Requirements
- high school diploma or GED required
- minimum two years of experience in guest services
- must have worked directly with guests
- previous experience in a Casino or Hospitality environment highly preferred
- ability to communicate effectively with guests, team members and management, both verbally and in writing
- intermediate proficiency in Microsoft Outlook, Word and Excel
- must possess outstanding communication and interpersonal skills
- must be able to provide a genuine and sincere service experience in a friendly and professional manner
- must have demonstrated ability exercising utmost discretion with confidential information including credit card information and personal or financial data from customers
- must actively listen to provide optimal service tailored to guest requests
- ability to multi-task in a fast-paced, high demand environment required
- must be comfortable working and speaking with the public
- must have experience working under pressure while meeting deadlines and goals
- ability to maintain a positive and professional demeanor under challenging situations
- ability to work with minimal supervision
- ability to critically think and analyze information with efficient solution generating skills
- may be required to communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
- at the discretion of the San Manuel Tribal Gaming Commission, may be required to obtain and maintain a gaming license
- valid driver’s license and vehicle insurance with minimum liability limits required
- role requires regular commuting between locations
- will not operate or drive Tribe-owned vehicles or patron vehicles
Job Qualifications
- high school diploma or GED
- minimum two years of experience in guest services
- previous experience in a Casino or Hospitality environment highly preferred
- ability to communicate effectively with guests, team members and management, both verbally and in writing
- intermediate proficiency in Microsoft Outlook, Word and Excel
- outstanding communication and interpersonal skills
- demonstrated ability exercising utmost discretion with confidential information including credit card information and personal or financial data from customers
- active listening skills to provide optimal service tailored to guest requests
- ability to multi-task in a fast-paced, high demand environment
- experience working under pressure while meeting deadlines and goals
- positive and professional demeanor under challenging situations
- ability to work with minimal supervision
- critical thinking and analysis with efficient solution generating skills
- may communicate verbally and in written form in Chinese, Vietnamese, Korean, or Tagalog
Job Duties
- provides highest VIP Services standards to our guests in High Limit Gaming Areas
- manages VIP arrivals and communicates to designated personnel for escort and delivery of amenities
- initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently
- assists guests with booking changes and inquiries regarding reservations
- suggests promotions and special event participation pertaining to guest offers
- ensures guest information is updated and accurate at all times
- verifies addresses, phone numbers, email, guest profiles and preferences
- reviews daily arrival report in order to identify special requests
- records and reports all ticket requests at our sponsorship venues and distributes tickets accordingly
- coordinates travel for guests to off-site events and activities
- liaises to Player Development, Guest Services, Food and Beverage, and Public Safety to ensure prompt service
- safeguards the confidential nature of guest, department, and company data
- adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the business and to guests
- maintains impeccable gaming and non-gaming areas with great attention to detail
- performs other duties as assigned to support the efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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