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Job Overview
Job Description
Hilton Grand Vacations is a renowned hospitality company specializing in luxury vacation ownership experiences. As a part of the Hilton portfolio, the company prides itself on its commitment to providing exceptional service and memorable experiences for its guests. Hilton Grand Vacations offers a wide range of upscale resorts across popular vacation destinations, providing a variety of accommodation options and exclusive benefits for their timeshare owners and guests. The company operates with a strong emphasis on hospitality values, integrity, leadership, teamwork, ownership, and prompt action, ensuring that every interaction with guests reflects these core principles.
This Customer Service Representative ro... Show More
This Customer Service Representative ro... Show More
Job Requirements
- High School Diploma or GED
- Proficient with Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills
- Strong customer service orientation
- Good organizational skills and detail-oriented
Job Qualifications
- High School Diploma or GED
- Proficient with Microsoft Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong customer service orientation
- Good organizational skills and detail-oriented
Job Duties
- Take inbound and outbound calls to confirm and welcome guests with upcoming VIP stays
- Provide complete and accurate information to guests on every telephone call, especially information about tour presentations, accommodations, premiums, and promotions
- Handle situations with dissatisfied guests and offer resolutions
- Adhere to specific program guidelines to ensure high customer care satisfaction
- Upsell the guests on events and experiences with Hilton Grand Vacations
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
- Use Excel and provided spreadsheets to accurately track tour data, NQ information, shuttle pickups, and premium issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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