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Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Employee Discounts
Training and Development
Job Description
Caesars Entertainment is a globally renowned leader in the gaming and hospitality industry, offering premier entertainment, luxury accommodations, and vibrant experiences to millions of guests each year. With iconic properties across the United States and around the world, Caesars Entertainment is recognized for its commitment to excellence, innovation, and superior guest service. The company prioritizes its Mission, Vision, and Values, which emphasize creating extraordinary experiences, fostering immersive and inspiring environments, and working cohesively as a team to deliver outstanding service. At its core, Caesars Entertainment is dedicated to providing guests with possibilities and places to have fun, while also maintaining... Show More
Job Requirements
- Must have a high school diploma or GED
- Must present a well-groomed appearance
- Ability to perform basic arithmetic including the use of percentages
- Must interact with guests and other team members in a courteous, empathetic, and discreet manner
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Must be physically mobile with reasonable accommodation
- Must be able to stand for prolonged periods of time
- The noise level in the work environment is usually moderate
- Ability to apply common sense understanding to carry out instructions
- Must be able to assist employees on the front desk during peak traffic periods
- Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust
- Able to work at a fast pace in mentally and physically stressful situations
- Must maintain professional composure in all situations e.g., demanding, or threatening customer and during periods of high business volume
Job Qualifications
- High school diploma or GED
- Well-groomed appearance
- Ability to perform basic arithmetic including the use of percentages
- Ability to interact with guests and other team members in a courteous, empathetic, and discreet manner
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
Job Duties
- Be completely knowledgeable about all Horseshoe programs, promotions, activities, and functions
- Process reservations and advance registration payments
- Answer patrons' complaints and resolve problems
- Carry out safety and emergency procedures including fire, crowd control, inclement weather
- Work with casino staff and reservations to assure maximum hotel occupancies by casino customers
- Operate and control computer terminal
- Communicate with guests and direct/escort them to various facilities and functions within the property
- Promote outstanding guest relations
- Greet, register, and assign rooms to VIP guests in a courteous and efficient manner
- Issue room keys and escort instructions to Bell Person
- Answer inquiries pertaining to hotel services and registration of VIP guests
- Escort VIP guests to various facilities and functions in the hotel
- Keep records of room availability and VIP guests' accounts
- Compute bills, collect payments, and make change for VIP guests
- Post charges such as room, food, liquor, or telephone to VIP guest folio
- Make restaurant, transportation, or entertainment reservations, and arrange for tours
- Block all VIP suites for day of arrival
Job Qualifications
Experience
No experience required
Job Location
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