Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.97 - $17.35
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
Flexible Schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Rio Las Vegas is a renowned entertainment and hospitality destination located in Las Vegas, known for its vibrant casino, luxury hotel accommodations, and exceptional guest services. As a premier hotel and casino establishment, Rio Las Vegas offers a dynamic work environment that combines the excitement of the gaming industry with the sophistication of world-class hospitality. Committed to diversity and inclusion, Rio Las Vegas prides itself on creating a welcoming environment for guests and employees alike, ensuring that every visitor experiences outstanding service and memorable moments.
This position is for a VIP Guest Services Representative at Rio Las Vegas, a ... Show More
This position is for a VIP Guest Services Representative at Rio Las Vegas, a ... Show More
Job Requirements
- Must be 18 years of age or older
- High school graduate or equivalent is required
- Strong interpersonal and communication skills
- Proficient in a second language would be beneficial
- Self-starter with strong problem solving ability
- 6 months experience in basic computer knowledge
- Excellent oral and written communication in English
- Must be able to tolerate secondary smoke
- Close knit environment with constant co-worker involvement
- Must be able to complete several tasks at once with accuracy
- Must be able to stand for entire shift an average 8-hour shift
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Must be able to work under time constraints and within established deadlines
- Must regularly lift and move up to 25 pounds and have ability to push, pull, reach, bend, twist, kneel and balance when performing job duties
Job Qualifications
- High school graduate or equivalent
- Strong interpersonal and communication skills
- Proficient in basic computer knowledge
- Excellent oral and written communication in English
- Self-starter with strong problem solving ability
- Proficient in a second language would be beneficial
- One year experience in front desk or guest service field preferred
- Ability to multitask with accuracy
- Ability to stand for an average 8-hour shift
Job Duties
- Check in Rio Rewards guests demonstrating VIP service standards and assessment form requirements
- Greet high level guests as they enter in registration, offer refreshments, engage in non-business related questions and expedite guest service processes
- Distribute mail and information noted in the system as directed by management
- Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary
- Answer phones and assist with guest questions
- Provide concierge services for guests as requested and keep accurate logs of same
- Reservations may include but are not limited to spa appointments, shows, dinner, etc
- Arrange transportation and maintain appropriate log
- Prepare VIP arrival list and block rooms as they become available
- Ensure guest information ie address, phone, guest profiles and preferences is updated and accurate at all times
- Settle accounts upon check out to the correct folio in accordance with comp criteria and casino host input
- Maintain cleanliness of registration area and report maintenance issues as they arise
- Assist with special projects when time permits
- All other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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