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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Adoption assistance
Job Description
Live Nation Entertainment is the world's leading live entertainment company, composed of three global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized as the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment worldwide, promoting over 40,000 shows and more than 100 festivals annually for nearly 4,000 artists across over 40 countries. These businesses enable Live Nation Media & Sponsorship to craft strategic music marketing programs that connect over 1,000 brands with 98 million... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or event operations
- Ability to lead and manage staff
- Strong interpersonal and communication skills
- Availability to work long hours, including nights and weekends
- Physical ability to stand for extended periods and lift moderate weights
- Flexibility to adapt to fast-paced environments
- Ability to handle customer inquiries and resolve conflicts professionally
- Commitment to uphold company values and deliver exceptional guest experiences
Job Qualifications
- Experience in team leadership and managing large groups
- Strong communication and problem-solving skills
- Experience in event or hospitality operations preferred
- Ability to work flexible hours including nights and weekends
- Strong organizational and scheduling abilities
- Customer service excellence focus
- Ability to work collaboratively with multiple departments
- Aptitude for maintaining high standards and attention to detail
- Experience with VIP or premium services is a plus
Job Duties
- Responsible for hiring and training non-food and beverage premium positions like hosts, greeters, ticket takers, security
- Maintain integrity of Premium Seat Services program and ensure open communication to resolve problems
- Interact positively with customers to maintain loyalty
- Manage VIP Club as main contact for vendors and entertainment
- Lead and manage a team of 20+ to execute premium hospitality
- Schedule and assign tasks and positions during events
- Act as liaison between Premium Seat Sales and operations team
- Participate in pre-shift premium operations meetings
- Conduct pre-shift meetings and assignments for seating areas and entry points
- Assist with setup, organization, and cleaning of premium areas
- Monitor premium locations during events
- Oversee VIP program operations to ensure high service standards
- Engage with guests to provide information and handle complaints
- Review and update box seat inventory
- Ensure boxes are not over capacity
- Direct VIP hosts to greet and follow up with box seat guests
- Collaborate with Box Office Manager on ticket issues
- Assist VIP service team in closing open tabs
- Support Security with VIP client matters
- Help clear guests efficiently
- Conduct post-show recap and feedback
- Attend weekly meetings with sales and operations teams
- Work with other departments to maximize operational efficiency
- Perform additional tasks as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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