Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $60,000.00
Benefits
Competitive hourly pay
performance bonuses
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Opportunities for advancement
Supportive team environment
Job Description
PowerHouse Home Services is a prominent electrical, HVAC, and plumbing company based in Southwest Florida that has earned its reputation through exceptional service, high-quality workmanship, and comprehensive home protection for its customers. As a fast-growing organization, it focuses on delivering reliable maintenance and repair solutions to residential clients, making it a trusted name in home services within the Fort Myers area and beyond. The company is committed to customer satisfaction and innovative approaches to ensuring home safety and comfort for its members. PowerHouse Home Services is currently offering a full-time, on-site opportunity in customer success and membership services that comes... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or account management
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize effectively
- Proactive attitude and problem-solving abilities
- Comfortable using technology and learning new software
Job Qualifications
- Experience in customer service, account management, or client relations
- Strong communication skills-friendly, clear, and confident
- Highly organized with strong follow-through
- Comfortable making outbound calls
- Ability to build rapport and long-term relationships
- Tech-savvy and able to learn new software quickly (ServiceTitan experience a plus)
- Positive attitude and a passion for helping customers
Job Duties
- Serve as the dedicated relationship manager for all membership customers
- Proactively contact members for renewals, credit card updates, and expiring plans
- Manage membership upgrades, cross-service add-ons, and win-back opportunities
- Follow up after maintenance visits to ensure satisfaction and uncover additional needs
- Manage the dedicated VIP Membership phone line
- Return all membership-related voicemails promptly
- Ensure members feel heard, supported, and prioritized
- Provide clear communication on upcoming maintenance visits, scheduling needs, or service recommendations
- Call all new members within 24 hours to welcome them to the program
- Guide members on what to expect and how to utilize their benefits
- Track member satisfaction (NPS) and escalate issues when needed
- Coordinate with internal teams to ensure a seamless experience
- Maintain accurate membership records and renewal dates
- Monitor membership churn and take action to reduce cancellations
- Produce weekly membership performance reports
- Collaborate with management to improve systems and customer experience
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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