VIP Manager - Luxury Hospitality Guest Experience Manager - Full-Time

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $29.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Wellness Program

Education Reimbursement

Job Description

Hyatt is a globally recognized hospitality brand renowned for its commitment to delivering exceptional guest experiences through attentive and caring associates. At Hyatt, the focus is on creating meaningful interactions that resonate with guests, ensuring their stay is not just comfortable but memorable. The company operates a diverse portfolio of hotels and resorts worldwide, each dedicated to providing outstanding service standards that reflect local culture and luxury. Hyatt's commitment to employee growth and excellence has made it a preferred employer in the hospitality industry, offering competitive salaries, extensive benefits, and opportunities for career advancement.

Alila Napa Valley st... Show More

Job Requirements

Ability to stand for extended periods and move throughout the property
Capable of lifting pushing or pulling up to 25 pounds as needed
Frequent use of computer systems phones and standard office equipment
Must be able to work indoors in a front-of-house environment with constant guest interaction

Job Qualifications

Previous experience in supervisory role in a luxury setting with a background in concierge guest experience or VIP services
Analyze and communicate guest feedback via HySat Medallia and WeCare platforms to identify trends and service opportunities
Strong knowledge of Napa Valley including dining wineries cultural experiences and luxury partnerships
Proven ability to deliver highly personalized guest experiences with discretion and poise
Leadership skills with experience training or mentoring team members in a luxury setting
Strong organizational and problem-solving abilities able to manage multiple priorities with grace
Respond to and resolve guest issues and emergencies swiftly and discreetly prioritizing satisfaction and loyalty while maintaining Hyatt values
Exceptional communication skills both verbal and written with the ability to connect authentically with diverse guests
Flexibility to work a varied schedule including evenings weekends and holidays as required
Familiarity with hotel property management systems preferred
Ability to work independently and as part of a team leading by example

Job Duties

Oversee all aspects of the VIP guest experience ensuring personalized high-touch service from arrival to departure
Act as liaison between travel agency partners and the operations team to include reservations details guest special needs and requests
Serve as the primary point of contact for repeat VIP guests high-profile travelers and special occasions building genuine relationships and anticipating unique needs
Coordinate with both internal resources and external partners to execute flawless guest experiences
Curate bespoke itineraries dining experiences wine tours and surprise-and-delight moments that highlight the best of Napa Valley
Supervise Concierge associates supporting training development and service consistency
Assist in the development and update of SOPs training manuals policies and procedures
Maintain detailed guest profiles notes and reports to enhance future stays and ensure continuity across the property
Champion Forbes and luxury hospitality standards driving both guest satisfaction and team performance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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