Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
inclusive workplace
Job Description
Starwood Hotels is a renowned luxury hotel brand management company founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. The brand has established itself as a leader in the luxury lifestyle hotel industry by embracing a mission-driven philosophy that shapes every aspect of its operations. At the core of Starwood Hotels' ethos is a dedication to eco-conscious design, sustainable architecture, and creating extraordinary comfort while delivering unparalleled service. With a commitment to respect for nature and community engagement, the company not only operates hotels but also fosters a vision where travel and... Show More
Job Requirements
- Minimum of 2 years of similar work experience
- Prior experience in a quality luxury hotel brand
- Excellent verbal and written communication skills
- Willingness to work flexible hours to meet 24-hour operation demands
- Strong interpersonal and leadership skills
Job Qualifications
- Passionate about hotel operations and guest service
- Minimum of 2 years of similar work experience
- Excels at communication, both verbal and written
- Flexible and willing to meet the demands of a 24-hour operation
- Prior experience in a quality luxury hotel brand
Job Duties
- Work with all operational departments to maximize guest engagement and seek out opportunities for guest-centric experiences throughout the hotel and partner with operational departments to ensure flawless execution
- Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests
- Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s stay
- Communicate vital guest information to applicable operational departments
- Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
- Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
- Review guest comments, guest satisfaction results and other data to identify areas for improvement
- Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
- Customize opportunities and experiences for guests above and beyond operational standards
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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