Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,600.00 - $66,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Rio All-Suite Hotel and Casino, located in a vibrant entertainment district, is a premier hospitality establishment known for its dynamic mix of guest services, gaming, dining, and entertainment options. As part of the hospitality industry, The Rio caters to a diverse clientele, offering both leisure and business travelers an exceptional experience. With a focus on luxury, customer satisfaction, and operational excellence, The Rio continuously strives to enhance its service standards and operational efficiency. It has built a strong reputation as a destination that not only offers a vibrant casino and comfortable accommodations but also exemplary guest service that makes... Show More
Job Requirements
- At least 21 years of age
- Minimum two years of experience in hotel operations preferably front office with supervisory experience
- Ability to communicate effectively in different group settings
- Comfortable interacting with senior management
- Ability to write clear and effective documents
- Ability to analyze complex documents including financial and legal reports
- Capable of handling inquiries from guests, team members, regulatory agencies, or business community
- Ability to define problems and collect relevant data
- Must qualify for required licenses and permits
- Ability to sit, stand, and walk for extended periods
- Able to regularly lift or move up to 30 pounds unassisted
Job Qualifications
- Minimum two years of experience in hotel operations preferably front office with supervisory experience
- Strong communication skills in one-on-one, small and large group settings
- Ability to interact effectively with C-level, VP, and senior management
- Proficient in writing letters, memos, presentation decks, and Standard Operating Procedures
- Skilled at reading and interpreting complex documents including financial reports and legal agreements
- Capable of responding to inquiries from various stakeholders
- Strong problem-solving skills to define problems and draw valid conclusions
- Previous leadership experience in Hotel Operations or related fields preferred
- Minimum three years in Hotel Operations with at least two years in a leadership role preferred
Job Duties
- Work closely with Director of Hotel Operations to ensure VIP operations run smoothly
- Supervise VIP team members including VIP Supervisors and VIP Agents
- Resolve guest challenges while maintaining poise and professionalism
- Foster positive morale and exceed guest service expectations
- Collaborate with multiple departments to enhance guest and team member experiences
- Develop and implement Standard Operating Procedures for VIP operations
- Coordinate room inventory management with relevant teams to maximize revenue
- Provide leadership through hiring, training, coaching, and performance management
- Assist with management of VIP budgets ensuring resource efficiency
- Monitor and report on VIP performance metrics
- Ensure compliance with VIP and organizational policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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