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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.00 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. The company operates a diverse portfolio of destination resorts, casinos, and entertainment venues, celebrated for their world-class experiences and dynamic atmospheres. With a commitment to delivering exceptional guest services and unforgettable moments, MGM Resorts has become a leader in the hospitality industry. Their properties attract millions of visitors annually, creating vibrant environments where luxury, excitement, and innovation converge. As one of the industry's top employers, MGM Resorts is dedicated to fostering a culture that promotes growth, teamwork, and inclusivity among its employees.
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Job Requirements
- One plus years of prior relevant guest service experience required
- One plus years of prior relevant front desk or concierge experience preferred
Job Qualifications
- One plus years of prior relevant guest service experience
- One plus years of prior relevant front desk or concierge experience preferred
Job Duties
- Answer questions
- Facilitate guest reservations
- Verify if special requests and amenities were delivered
- Ensure the VIP check-in and check-out process is efficient and flawless
- Resolve guest bills with casino hosts for additional food, beverages or show tickets
- Ensure correct charges and credits are posted
- Collect payments
- Handle cash and credit transactions
- Open the VIP lounge daily by following department standards
- Run Opera reports for guest arrival and departure information
- Assign rooms for VIP arrivals
- Close the VIP lounge daily by following department standards
- Ensure guest rooms are assigned and amenities sent
- Take prepared keys to the front desk
- Run next day arrival reports
- Forward phones and lock the VIP lounge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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