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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
Employee assistance program
Paid Time Off
401(k) plan with Company Match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Pier Sixty-Six Resort, located in the vibrant city of Fort Lauderdale, Florida, is recognized as South Florida's beacon of hospitality. The resort is set within a lush 32-acre waterfront enclave and stands as a luxurious destination that blends exceptional service, refined touches, and stunning architectural design. The property features 325 guest rooms, suites, and villas, along with an exclusive collection of 91 Private Resort Residences. Guests and residents alike enjoy access to 12 restaurants and lounges, a luxurious spa, an array of curated pool options, and a picturesque waterfront promenade flanked by retail and dining venues. The resort is anchored... Show More
Job Requirements
- High school diploma or GED recommended
- Some college experience or degree recommended
- Minimum of one year host or related experience required
Job Qualifications
- Energetic, enthusiastic, and motivated individual
- Must be able to speak, comprehend, read, and write English
- Must have effective communication skills
- Ability to implement and uphold service standards
- Ability to prioritize and organize work assignments
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for extended periods of time
Job Duties
- Maintain and confirm advance reservations
- Monitor and maintain Open Table reservation table assignments to ensure seamless turnover
- Maintain reservation email traffic
- Maintain voicemail reservation traffic
- Greet VIP guests upon arrival with warmth and professionalism
- Escort guests to their designated tables ensuring comfort and satisfaction
- Manage reservations for VIP guests including seating arrangements and special requests
- Develop and maintain a database of VIP guests including preferences and special occasions
- Anticipate and fulfill VIP guest requests promptly including menu recommendations and special accommodations
- Plan and execute special events, private parties, or VIP gatherings coordinating with kitchen and service staff
- Address any issues or concerns raised by VIP guests with empathy and urgency
- Provide leadership and training to hosts, servers, and staff to deliver exceptional service
- Uphold establishment standards of excellence in service, cleanliness, and professionalism
- Promote menu items, special offers, and upsell opportunities
- Cultivate strong relationships with VIP guests through personalized communication and gestures
- Manage the waitlist during peak hours providing accurate wait time estimates
- Maintain a tidy and organized hostess station
- Uphold grooming, dress, and uniform standards
- Collaborate with other departments to enhance guest experience
- Maintain knowledge of all outlet offerings
- Maintain professional and courteous behavior to guests and coworkers
- Adhere to sexual harassment and hostile work environment policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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