Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Coastal Credit Union Music Park at Walnut Creek is a premier outdoor concert venue located in Raleigh, North Carolina, managed by Live Nation Entertainment, a global leader in live entertainment. This venue hosts a wide array of performances, featuring top national and international artists across various music genres. Known for its vibrant atmosphere and excellent acoustics, Coastal Credit Union Music Park is dedicated to providing an unforgettable concert experience to guests. The venue features multiple VIP areas including VIP clubs, premium seating options such as box seats, and convenient parking amenities to enhance the overall visitor experience. With a strong... Show More
Job Requirements
- high school diploma or equivalent
- at least 2 years in guest service and communications
- excellent verbal written and interpersonal communication skills
- strong sense of teamwork
- creative thinker and problem solver
- position requires constant walking climbing stairs lifting and carrying 50+ lbs and occasional sitting
- must be willing and able to work in various weather conditions including rain and heat
Job Qualifications
- high school diploma or equivalent
- at least 2 years in guest service and communications
- creative thinker and problem solver
- upbeat positive personality
- excellent verbal written and interpersonal communication skills
- acute sense of judgment tact and diplomacy
- strong sense of teamwork and ability to execute programs
Job Duties
- assist in all aspects of the VIP/premium seat services experience including the club pavilion/box seats and parking lot
- make sure VIP club and VIP boxes are show ready
- welcome guests as they enter the VIP entrance scan tickets issue wristbands/credentials
- answer questions show guests to their seats and assist with any other needs that may arise throughout the evening
- monitor VIP boxes to ensure only properly ticketed/credentialed guests are permitted
- deliver exemplary customer service to exceed expectations and maintain customer loyalty
- refer unresolved customer grievances to designated departments for further investigation
- help the PSS team and wait-staff keep the VIP club tidy and running smoothly throughout the show
- serve as a resource of information for all guests regarding their experience be knowledgeable of venue policies event details
- aid all crew members as necessary and communicate effectively with others to enhance the overall guest experience
- partner with fellow crew members at the end of show to close the venue including collecting and properly storing event equipment such as lawn chairs barricade recycling etc
- ensure guests are safely enjoying the show
- guide guests to exits or provide other instructions or assistance in case of emergency
- other tasks as assigned by the VIP club supervisor PSS coordinator or management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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