Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $18.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
PBR Norfolk is a distinctive nightlife venue that uniquely blends the rugged appeal of cowboy culture with the sophistication of an urban setting. Known for its vibrant atmosphere, this club offers patrons a quintessential urban cowboy and cowgirl experience with its beautiful décor, cold drinks, and the thrilling ambiance of bull riding entertainment. It serves as a nighttime oasis for people looking to immerse themselves in a dynamic environment where the energy of the toughest sport on dirt is transformed into an elegant, social playground. Whether guests are there for a casual cold beer, a hard drink, or to enjoy... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 3-5 years experience in a high volume elevated dining restaurant or nightlife venue in a metropolitan market
- proficiency with online booking platforms such as OpenTable, Seven Rooms
- strong attention to detail
- effective verbal and written communication skills
- computer literacy including Excel and Windows
- punctuality and reliable attendance
- availability to work nights, weekends and holidays
- excellent interpersonal skills
- strong time management abilities
- ability to maintain confidentiality of company and VIP information
Job Qualifications
- A minimum of 3-5 years of experience in high volume elevated dining restaurant in a metropolitan market
- experienced with online booking platforms such as OpenTable, Seven Rooms
- must be detail oriented and possess effective communication and written skills
- must have computer knowledge (Excel, Windows, etc.)
- punctuality and regular and reliable attendance
- able to work nights, weekends and holidays
- effective communication, written and interpersonal skills
- time management skills
- maintain confidentiality of company and VIP information
Job Duties
- Attract new VIPs to the venue
- greet and interact with clients at the venue to ensure the best guest experience
- enter all VIP table reservations into VIP table booking spreadsheet, including the guest's full name, cell number, and email address
- complete assigned data collection, marketing and social media tasks per management's request
- assist in checking in VIPs at events
- maintain and actively increase VIP database
- actively solicit cocktail party, table and bottle sales
- inform guests about any upcoming events
- professionally represent the venue
- work with the General Manager and marketing department on strategies and initiatives
- communicate with management and update them on the dynamics of the reservations, delays, and cancellations
- keep the working environment clean, tidy, and presentable
- ensure that all controls with respect to alcohol consumption are always adhered to (e.g., notifying management of intoxicated guests)
- maintain the safety and security of the restaurant/bar premises as a priority
- observe guests during their night, ensuring their satisfaction with their experience
- immediately alert management or server should any dissatisfaction arise amongst the guests in any part of the venue
- accompany VIPs within the district when necessary
- know and acknowledge all VIPs by name
- provide a warm and welcoming atmosphere, attentive, detailed, friendly and courteous service
- proactively visit with and interact with restaurant guests
- build loyalty and face/name recognition
- positively handle guest requests and accept feedback with grace and humility
- understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
- identify guests' preferences and their personal information: drink choice, table position, telephone number, email address, web address, etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: