Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $85,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
bonus
equity
Health Insurance
Paid Time Off
Job Description
DraftKings is a leading technology and entertainment company headquartered in Boston, specializing in sports betting, daily fantasy sports, and online gaming. As a publicly traded company on NASDAQ (DKNG), DraftKings has revolutionized the way fans engage with sports and gaming by creating innovative digital experiences that captivate millions of users across the United States. The company operates in a regulated environment and is committed to responsible gaming policies, ensuring a safe and enjoyable platform for its customers. DraftKings is driven by a culture of innovation and inclusion, powered by advanced technology such as artificial intelligence, which enhances customer experiences, streamlines... Show More
Job Requirements
- 3+ years of experience in a customer-facing role
- Experience with sports betting, gaming economies, and player behavior
- Ability to analyze data and trends to make quick and confident decisions
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Willingness to travel and work nights and weekends
Job Qualifications
- Experience with sports betting, gaming economies, and player behavior
- 3+ years of experience in a customer-facing role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Ability to analyze data and trends to make quick and confident decisions
- Willingness to travel and work nights and weekends
Job Duties
- Create strong, authentic, and trusted player relationships
- Exceed engagement and service level performance targets
- Assist in reactivation efforts to re-engage inactive users
- Effectively distribute an allotted promotional budget
- Compile player feedback to support improvements to the platform and identify commercial opportunities
- Execute against all VIP policies and guidelines, including responsible gaming policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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