Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
commission plan
bonus plan
Career Development
Equal opportunity employer
Job Description
PENN Entertainment, Inc. stands as North America's premier provider of integrated entertainment, sports content, and casino gaming experiences. The company operates across diverse platforms ranging from physical casinos and racetracks to innovative online gaming, sports betting, and media content. With brands like Hollywood Casino and theScore Bet Sportsbook, PENN Entertainment is at the forefront of delivering the gaming and entertainment experiences that consumers desire, wherever and however they prefer them. This comprehensive approach combines state-of-the-art technology with an omnichannel strategy to engage users through proprietary platforms, underscoring PENN’s commitment to innovation and market leadership.
Joining the PENN Entertainment digit... Show More
Joining the PENN Entertainment digit... Show More
Job Requirements
- 1 to 2 years of gaming experience either online or with a brick and mortar casino
- at least 1 year of experience in a sales related role
- proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- excellent computer skills with an emphasis on excel
- excellent communication skills and telephone etiquette
- ability to review and comprehend player tracking screens, reports, and other necessary information and documentation
- ability to communicate effectively with external contacts and all levels of employees
- ability to travel and attend on and off property events throughout the United States and Canada
- must be able to qualify for licenses and permits required by federal, state and local regulations
- passion for sports, casino and/or sports & casino betting
Job Qualifications
- 1 to 2 years of gaming experience either online or with a brick and mortar casino
- at least 1 year of experience in a sales related role
- proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- excellent computer skills with an emphasis on excel
- excellent communication skills and telephone etiquette
- ability to review and comprehend player tracking screens, reports, and other necessary information and documentation
- ability to communicate effectively with external contacts and all levels of employees
- ability to travel and attend on and off property events throughout the United States and Canada
- must be able to qualify for licenses and permits required by federal, state and local regulations
- passion for sports, casino and/or sports & casino betting
Job Duties
- Create new business revenue by understanding, targeting and developing relationships with potential high value players
- successfully execute assigned key VIP sales KPIs
- manage all aspects of the relationship with players, including hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary
- generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
- maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
- thoroughly understand existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
- communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
- utilize daily reporting and analysis to assist with making sound business decisions
- monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales
- ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- handle difficult customer interactions and situations in a calm, professional and reasonable manner
- work closely with VIP associates on upgrading potential VIP accounts to full VIP status
- work closely with VIP Executive Hosts on upgrading accounts to higher tiers
- conduct business with the highest level of integrity and honesty
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: