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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Conrad Nashville is a luxury hotel renowned for its exceptional hospitality and commitment to delivering unparalleled experiences to its guests. Located in the heart of Nashville, this establishment is part of the prestigious Conrad Hotels & Resorts brand, which is known globally for offering sophisticated luxury, contemporary design, and personalized service. As a full-service hotel, Conrad Nashville caters to a diverse clientele including business travelers, tourists, and VIP guests, ensuring every stay is memorable through top-notch amenities, elegant accommodations, and attentive staff. The hotel prides itself on its dedication to excellence and innovation within the hospitality industry, providing a vibrant... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in hospitality or guest services
- Proven ability to manage multiple priorities
- Strong communication skills
- Detail-oriented and proactive approach
- Availability to work full-time hours
- Ability to maintain confidentiality
- Proficiency with hotel management systems
Job Qualifications
- High school diploma or equivalent
- Proven experience in guest services or hospitality industry
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Excellent organizational and multitasking abilities
- Familiarity with hotel management software and VIP guest services
- Ability to work collaboratively across departments
- Knowledge of local attractions and dining options preferred
Job Duties
- Work closely and support the Front Office, F&B, Sales and Concierge teams ensuring they are equipped with necessary information and resources
- Assist with Business Travel team to develop and grow corporate relationships and build brand loyalty
- Collaborate and coordinate with Business Transient & Entertainment Sales Director to facilitate information to the Hotel’s operation team
- Ensure VIP arrival, rider information and pre-arrival communication is shared with relevant departments, and are followed up with throughout stay
- Coordinate with various departments for seamless VIPs and/or their team experiences, including transportation, amenities and requests fulfilled
- Work with Concierge and Front Office teams to assist in contacting guests in advance of arrival, assist with room assignments and suggest upgraded room types
- Assist with itinerary plans, dining reservations, respond to inquiries regarding outlet operations, directions, meeting rooms, car rentals according to individual needs
- Organize amenities for celebrations (paid and complimentary)
- Coordinate with Events team to assist with select group contacts and group VIPs
- Welcome guests on arrival in lobby and assist Front Office with answering inbound telephone calls and enquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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