Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Located in Jamestown, CA, our establishment is a prominent hotel recognized for its commitment to exceptional guest services and adherence to AAA Four Diamond standards. The hotel prides itself on delivering an elegant and upscale experience to all its guests, blending seamless hospitality with personalized attention. As a key player in the hospitality industry, we continually strive to maintain high standards that appeal to discerning travelers looking for comfort, luxury, and memorable stays. Our dedicated team works collaboratively to ensure that every guest encounter is distinguished by professionalism, warmth, and efficiency.
We are currently seeking a VIP / Conci... Show More
We are currently seeking a VIP / Conci... Show More
Job Requirements
- Must be at least 21 years of age
- 1+ years experience in hospitality
- Basic math skills
Job Qualifications
- Must be at least 21 years of age
- 1+ years experience in hospitality
- Basic math skills
- Preferred 2+ years in hospitality
- Knowledge in hospitality software such as Hosts, Opera, Infor, and/or other housekeeping tracking systems
Job Duties
- Ensure services and amenities provided follow AAA Four Diamond standards
- Handle phone inquiries, make reservations, handle room changes, review balances, collect payments, settle Guest accounts, and provide assistance and direction
- Work with Hosts to block room assignments for players and ensure special accommodations for Guests are met
- Take and distribute messages or mail and redirect calls
- Arrange events, excursions, transportation, etc., upon request from hotel Guests
- Acquire extensive knowledge of the premises and nearby venues to make suitable recommendations
- Understand Guest needs and provide personalized solutions by suggesting activities and facilities
- Assist with daily check-in and check-out processes
- Support departments and management to deliver exceptional Guest experience and resolve Guest-related issues
- Perform duties of Guest Service Agent as necessary
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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