Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
flexible schedule
wellness programs
Job Description
Caesars Entertainment is a global leader in the gaming and hospitality industry, renowned for delivering extraordinary entertainment experiences that immerse, inspire, and connect guests. As one of the most iconic names in casino resorts and entertainment, Caesars Entertainment operates a diverse portfolio of properties worldwide, including luxury hotels, casinos, restaurants, and nightlife venues. The company is driven by its mission to "Create the Extraordinary," its vision to craft spectacular worlds with excellence, and strong core values such as "Blaze the Trail," "Together We Win," and "All-In on Service." These principles guide the entire team to deliver exceptional service while fostering... Show More
Job Requirements
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Must be proficient with customer Point-of-Service systems
- Excellent interpersonal, communication, problem solving and analytical skills required
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
- Strong attention to detail with both trip logistics and customers
- Must have excellent customer service skills
- Must present well-groomed professional appearance
- Must be able to listen and respond to visual and aural cues, multilingual preferred
- Must have excellent oral and written communication skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Qualifications
- High school diploma or GED required
- Three to five years of experience in casino/hotel, customer service, host or other account manager preferred
- Excellent interpersonal, communication, problem solving and analytical skills required
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
- Strong attention to detail with both trip logistics and customers
- Must have excellent customer service skills
- Must present well-groomed professional appearance
- Must be able to listen and respond to visual and aural cues, multilingual preferred
- Must have excellent oral and written communication skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Duties
- Greets guests in the casino and participates in social events and special promotions
- Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
- Fully empowered with comp authority
- Maintains close ties with customers to engender loyalty
- Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
- Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary
- Finds new customers based on criteria established by property leadership
- Ability to effectively manage time and perform multiple tasks simultaneously
- Standing/walking on the casino floor interacting with guest 80% of the shift
- Handles difficult guests and situations in a calm, professional and prudent manner
- Proactively identifies and resolves service failures
- taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
- Identifies ways to increase efficiencies and to improve products or services
- Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
- Keeps track of existing products/services and/or progress on new initiatives
- Must be knowledgeable of all happenings on property and in market
- Stays up to date with the latest developments in both the local market and industry
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
- Gives consistent, polite, timely, and accurate information and service to all guests
- taking the initiative to find the answer when unsure
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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