Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $23.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The hiring establishment is a prestigious luxury resort known for delivering exceptional 5-Star hospitality experiences to high-profile guests and VIP clientele. This renowned resort specializes in catering to discerning travelers who expect flawless service, meticulous attention to detail, and personalized care throughout their stay. Operating within the luxury hospitality segment, the resort emphasizes the importance of privacy, discretion, and a seamless guest experience that exceeds expectations at every touchpoint. With a strong commitment to maintaining Forbes 5-Star Standards and luxury service excellence, this resort provides its VIP guests with bespoke experiences tailored specifically to their preferences and needs. The work... Show More
Job Requirements
- High school graduate or equivalent
- Preferred associate or bachelor’s degree in hospitality management, business administration, or related field
- Preferred master’s degree or specialized certifications such as CHA or CMP
- Minimum 1-3 years of progressive experience in luxury hotel or resort environments
- Ability to lift up to 50 lbs, frequently lift and carry objects up to 25 lbs
- Capable of walking or standing for extended periods
- Strong communication and interpersonal skills
- Commitment to confidentiality and discretion
- Willingness to work flexible hours as needed
Job Qualifications
- Exceptional verbal and written communication skills
- Excellent customer service with attention to detail and empathy
- Strong problem-solving and conflict resolution abilities
- Cultural sensitivity and discretion
- Ability to collaborate effectively with multiple departments
- Knowledge of luxury hospitality standards including Forbes 5-Star criteria
- Professional appearance and composure
- Effective time management skills
- Familiarity with hotel management systems and booking software
- Sales and upselling skills to enhance guest experiences
Job Duties
- Ensure accurate collection and maintenance of guest preferences and special requests
- Contact VIP guests prior to arrival to confirm details such as room preferences and transportation
- Collaborate with front desk, housekeeping, and F&B teams to prepare for VIP arrivals
- Oversee the guest's arrival experience including airport transfers and personal welcomes
- Provide concierge support and personalized services to VIP guests
- Manage special requests and bespoke services
- Build and maintain strong relationships with repeat VIP guests
- Handle emergencies involving VIP guests with professionalism
- Maintain confidentiality and exercise discretion at all times
- Keep detailed and accurate records of guest preferences and feedback
- Prepare and send daily and weekly VIP reports
- Perform other duties as assigned by management
Post restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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