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Villa Experience Curator (Host/Butler/Concierge)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
Hilton Scottsdale Resort & Villas is a premier luxury resort located in Scottsdale, Arizona, known for its exceptional service, exquisite accommodations, and beautiful surroundings. As part of the globally recognized Hilton brand, this resort combines the trusted Hilton standards with the unique charm and vibrancy of Scottsdale. The property offers a distinct villa experience that elevates guests' stays through lavish comfort, personalized service, and exclusive amenities that cater to both leisure and business travelers seeking a sophisticated getaway. The Villas at Hilton Scottsdale Resort represent the epitome of luxury hospitality within the resort, providing an exclusive retreat where every detail... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-2 years of experience in luxury hotels, fine dining, concierge, or butler service
- Prior food and beverage service experience
- Ability to multitask, prioritize, and anticipate guest needs
- Exceptional interpersonal and communication skills
- Professional, polished, and detail-oriented with a "whatever it takes" attitude
- High level of discretion and confidentiality
- Strong collaboration skills
Job Qualifications
- Minimum 1-2 years of experience in luxury hotels, fine dining, concierge, or butler service preferred
- Prior food and beverage service experience strongly desired
- High school diploma or equivalent required
- Hospitality or culinary education preferred
- Exceptional interpersonal and communication skills
- Strong knowledge of Scottsdale area dining, activities, and attractions
- Food and beverage service knowledge and presentation skills
- Ability to multitask, prioritize, and anticipate guest needs
- Professional, polished, and detail-oriented with a "whatever it takes" attitude
- High level of discretion and confidentiality
- Strong collaboration skills to partner effectively with multiple departments
Job Duties
- Welcome, escort, and orient guests to their Villas with warmth and professionalism
- Anticipate guest needs by learning preferences and creating customized experiences
- Provide unpacking, packing, wardrobe care, and in-villa amenity services upon request
- Facilitate in-villa dining, cocktail service, and event set-ups, including food and beverage presentation
- Arrange dining, spa, golf, entertainment, and transportation reservations
- Offer personalized recommendations for Scottsdale’s dining, culture, and attractions
- Coordinate seamlessly with Housekeeping, Culinary, Engineering, and other resort teams to ensure flawless execution of guest requests
- Organize special celebrations, events, and personalized experiences within the Villa
- Inspect Villas prior to guest arrival to ensure readiness, cleanliness, and functionality
- Restock and maintain villa amenities, pantry items, and supplies
- Report and follow up on any maintenance or service issues to maintain the highest standards
- Uphold Hilton service culture and brand standards at all times
- Ensure a safe, clean, and organized work environment
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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