Job Overview
Employment Type
Consulting
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Unlimited PTO
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Parental leave
Laptop and equipment
Job Description
Fourth is the world’s largest and fastest-growing global leader in end-to-end restaurant and hospitality management technology solutions. Founded through a strategic merger with HotSchedules in 2019, Fourth has established itself as the premier provider of comprehensive software-as-a-service (SaaS) solutions designed specifically for the hospitality industry. The company supports over 120,000 locations worldwide, ranging from single restaurants to expansive global hotel and restaurant chains. Fourth’s technology empowers hospitality operators through advanced workforce management, scheduling, time and attendance tracking, applicant tracking, training programs, inventory management, procurement, and payroll solutions. The company’s global presence spans offices in the United States, United Kingdom, Bulgaria,... Show More
Job Requirements
- Bachelor’s degree
- 12+ years of relevant experience
- 8+ years of leadership experience
- 10+ years in SaaS business environment
- proven P&L accountability
- experience managing large teams
- expertise in hospitality industry
- strong knowledge of US labor and compliance regulations
- experience with SaaS implementation and customer success
- excellent communication and leadership skills
- ability to work remotely within specified US locations
Job Qualifications
- 12+ years in professional services, implementation, customer success, or operations roles
- 8+ years in leadership
- 10+ years in SaaS business models
- proven track record building/scaling services organizations during rapid growth
- P&L accountability for $10MM+ services revenue
- experience leading teams of 30–100+ in complex environments
- success managing complex customer implementations and driving adoption
- deep understanding of US hospitality industry including restaurants, hotels, multi-site operations
- strong knowledge of labor management including scheduling and compliance and food cost management including inventory, purchasing, waste reduction
- familiarity with US labor regulations such as FLSA, Fair Workweek, tip rules, wage garnishment
- experience implementing software for US hospitality operators including POS integrations, payroll, inventory
- familiarity with POS systems such as Oracle Micros, Toast, Epos Now, accounting platforms, supplier systems
- understanding of SaaS delivery models and implementation methodologies
- experience with data migration, integrations, and process change
- ability to build and retain high-performing teams
- strong financial management including budgeting, forecasting, and margin optimization
- data-driven decision-making and KPI management
- executive presence and client relationship management
Job Duties
- Define vision for implementation, managed services, and advisory
- build scalable delivery models
- own revenue, margin, and profitability
- oversee end-to-end onboarding including labor rules, POS/payroll integration, inventory setup
- develop US-specific playbooks
- track KPIs such as time-to-revenue, adoption, CSAT, and compliance
- launch managed services and advisory offerings including QBRs on labor and food economics, compliance monitoring, analytics advisory, production planning workshops
- build and scale a world-class services organization including consultants, architects, trainers
- create career paths for hospitality domain experts
- optimize resource allocation
- drive services revenue via delivery efficiency and higher-margin offerings
- partner with sales on go-to-market strategy
- forecast bookings, revenue, and margins
- serve as executive sponsor for strategic accounts and build C-suite relationships
- represent Fourth at industry events
- collaborate cross-functionally with Product, Customer Success, Sales, Finance, and Marketing to ensure a seamless customer journey and influence product roadmap
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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please contact the employer.
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