Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Pet-friendly environment
On-site events and adoptions
Top dog gym
Sit and stay café
Lil paws onsite childcare
paid volunteer opportunities
Print center and business services
Job Description
PetSmart is a leading pet specialty retailer dedicated to providing comprehensive goods and services to meet the needs of pets and their owners. With a combined focus on quality, innovation, and customer satisfaction, PetSmart has established itself as a trusted destination for pet parents seeking not just products but also expert advice and solutions tailored to their pets' unique needs. The company's merchandising team plays a vital role in curating an outstanding range of merchandise that reflects current trends and anticipates future pet care requirements. They work diligently to ensure that every product available at PetSmart stores meets high standards... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 15 years of progressively responsible sourcing/vendor management experience within a retail environment
- Minimum 5 years of management experience
- Extensive experience in establishing product quality, social compliance, and regulatory compliance standards
- Proven planning, organizational, and business judgment skills
- Proven project management capability with the ability to build consensus and influence leaders
- Extensive experience managing complex quality relationships
- Demonstrated ability to build, develop, and lead high-performing teams
- Superior analytical and problem-solving skills
- Flexible, innovative thinker
- Exceptional written and verbal communication skills
- Familiarity with relevant regulatory requirements
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 15 years of progressively responsible sourcing/vendor management experience within a retail environment
- Minimum 5 years of management experience
- Extensive experience in establishing product quality, social compliance, and regulatory compliance standards
- Proven planning, organizational, and business judgment skills, with the ability to anticipate operational impacts
- Proven project management capability with the ability to build consensus and influence leaders across regions and functions
- Extensive experience managing complex quality relationships, ideally with international and regional team exposure
- Demonstrated ability to build, develop, and lead high-performing teams that partner effectively with business owners
- Superior analytical and problem-solving skills
- Flexible, innovative thinker with the ability to evaluate trade-offs, generate creative solutions, and manage uncertainty
- Exceptional written and verbal communication skills, including executive presence and the ability to influence and present effectively
- Familiarity with relevant regulatory requirements and the ability to collaborate with stakeholders to ensure compliance and mitigate risk
Job Duties
- Hold ultimate accountability for PetSmart's product quality and compliance performance, ensuring standards align with customer expectations, maintaining customer review ratings above 4.0, and reducing product recalls and withdrawals
- Provide leadership, vision, and direction in collaboration with Brand, Sourcing, Buying, and MP&A leadership to deliver operational and financial plans that meet or exceed company objectives
- Lead a multi-location team across the Phoenix Home Office and Distribution Centers, ensuring teams operate efficiently, effectively, and in alignment with PetSmart's culture
- Manage all quality activities, including setting product quality standards, overseeing external quality partners, evolving the supplier inspection program, driving product regulatory compliance, and managing the Distribution Center food safety program
- Serve as the escalation point for quality concerns from Store Operations, Internal Audit, Legal, and Customer Care, ensuring issues are resolved quickly in partnership with cross-functional teams
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter