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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Job Description
Aramark Sports + Entertainment is a leading provider of premium hospitality services across some of the most iconic sports and entertainment venues in North America. As a part of Aramark, a global leader in food, facilities management, and uniform services, the company prides itself on delivering exceptional guest experiences rooted in service, quality, and innovation. Aramark operates in 15 countries and serves millions of guests daily, fueled by a culture that values growth, inclusion, and community impact. The company's mission is to do great things for its employees, partners, communities, and planet, promoting equal opportunity and a workplace free from... Show More
Job Requirements
- Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants, and/or premium private clubs or luxury resort properties
- extensive hands-on experience in front-of-house service execution and management
- proven track record training and developing service teams
- deep knowledge of service techniques, wine service, table etiquette, and hospitality protocols
- strategic mindset with ability to establish standards and scale best practices
- strong presentation and communication skills
- ability to influence and inspire teams
- business development and client relationship management experience preferred
- bachelor’s degree in Hospitality Management or related field preferred
- ability to travel up to 60%
- polished and professional presence
- excellent attention to detail
- collaborative leadership style
- experience representing premium service capabilities
Job Qualifications
- Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent), and/or premium private clubs or luxury resort properties
- extensive hands-on experience in front-of-house service execution and management
- proven track record training and developing service teams to deliver exceptional guest experiences
- deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
- experience with high-profile clientele and VIP guest services
- strategic mindset with ability to establish standards and scale best practices across multiple locations
- strong presentation and communication skills suitable for C-suite and ownership interactions
- ability to influence and inspire teams at all levels of the organization
- experience implementing change management in complex organizations
- business development and client relationship management experience strongly preferred
- polished, poised, and professional presence that commands respect and inspires confidence
- genuine passion for hospitality and service excellence
- meticulous attention to detail with understanding that small touches create memorable experiences
- ability to balance high standards with practical application in sports and entertainment environments
- collaborative leadership style working across culinary, operations, and design functions
- credible seller and brand ambassador who can authentically represent premium service capabilities
- bachelor’s degree in Hospitality Management or related field preferred
- experience with catering and event management for large-scale operations preferred
- familiarity with sports, entertainment, or convention center environments preferred
- multi-unit or multi-property leadership experience preferred
- experience working with luxury brands or high-profile partnerships preferred
Job Duties
- Establish and implement comprehensive service standards and protocols for premium operations across all Aramark Sports + Entertainment venues
- define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
- create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
- conduct site assessments and service audits to identify gaps and opportunities for improvement
- develop service recovery protocols and guest experience escalation procedures
- collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
- provide front-of-house perspective in new venue development and renovation projects
- identify service trends, innovations, and best practices from the luxury hospitality industry
- develop metrics and KPIs to measure service quality and guest satisfaction
- scale service excellence across the portfolio while respecting individual venue character
- design and deliver virtual and in-person training programs for front-of-house staff, general managers, and district managers
- partner with the Culinary Institute of America to enhance training curriculum with advanced service techniques
- mentor venue leadership on premium service execution
- build a culture of hospitality excellence where details matter and service is a source of pride
- develop certification programs to ensure consistent service delivery across venues
- serve as the face of Aramark's premium service capabilities in client presentations, venue tours, and high-stakes meetings
- provide polished, confident representation of Aura brand standards to ownership groups, corporate clients, and VIP guests
- support business development efforts with credibility and gravitas
- act as the 'maître d' of the portfolio, trusted implicitly by clients
- build relationships with premium venue stakeholders and demonstrate service excellence firsthand
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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