Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $109,900.00 - $181,600.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
remote work
Travel opportunities
Professional Development
employee recognition
Inclusive culture
Healthcare options
Job Description
Aramark Sports + Entertainment is a premier hospitality services provider known for delivering exceptional food and facility services at some of North America’s most iconic sports, entertainment, and cultural venues. Operating in 15 countries around the globe, Aramark is committed to not only serving millions of guests daily but also fostering a culture rooted in service excellence, inclusion, and sustainability. Their mission emphasizes doing great things for each other, their partners, their communities, and the planet, making them more than just a service company but a purpose-driven organization focused on professional growth and meaningful impact.
Within Aramark Sports + Enter... Show More
Within Aramark Sports + Enter... Show More
Job Requirements
- Minimum 10+ years in premium hospitality environments including four- or five-star hotels, fine dining restaurants, and/or premium private clubs or luxury resort properties
- Extensive hands-on experience in front-of-house service execution and management
- Proven track record training and developing service teams to deliver exceptional guest experiences
- Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
- Experience with high-profile clientele and VIP guest services
- Strategic mindset with ability to establish standards and scale best practices across multiple locations
- Strong presentation and communication skills suitable for C-suite and ownership interactions
- Ability to influence and inspire teams at all levels of the organization
- Experience implementing change management in complex organizations
- Polished, poised, and professional presence that commands respect and inspires confidence
- Genuine passion for hospitality and service excellence
- Meticulous attention to detail with understanding that small touches create memorable experiences
- Ability to balance high standards with practical application in sports and entertainment environments
- Collaborative leadership style with ability to work across culinary, operations, and design functions
Job Qualifications
- Minimum 10+ years in premium hospitality environments including four- or five-star hotels, fine dining restaurants, and/or premium private clubs or luxury resort properties
- Extensive hands-on experience in front-of-house service execution and management
- Proven track record training and developing service teams to deliver exceptional guest experiences
- Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
- Experience with high-profile clientele and VIP guest services
- Strategic mindset with ability to establish standards and scale best practices across multiple locations
- Strong presentation and communication skills suitable for C-suite and ownership interactions
- Ability to influence and inspire teams at all levels of the organization
- Experience implementing change management in complex organizations
- Business development and client relationship management experience strongly preferred
- Polished, poised, and professional presence that commands respect and inspires confidence
- Genuine passion for hospitality and service excellence
- Meticulous attention to detail with understanding that small touches create memorable experiences
- Ability to balance high standards with practical application in sports and entertainment environments
- Collaborative leadership style with ability to work across culinary, operations, and design functions
- Credible seller and brand ambassador who can authentically represent premium service capabilities
- Bachelor's degree in Hospitality Management or related field preferred
- Experience with catering and event management for large-scale operations preferred
- Familiarity with sports, entertainment, or convention center environments preferred
- Multi-unit or multi-property leadership experience preferred
- Experience working with luxury brands or high-profile partnerships preferred
Job Duties
- Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues
- Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
- Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
- Conduct site assessments and service audits to identify gaps and opportunities for improvement
- Develop service recovery protocols and guest experience escalation procedures
- Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
- Provide front-of-house perspective in new venue development and renovation projects
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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