Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
performance-based bonus
Health Insurance
Paid Time Off
long-term incentive opportunities
Professional Development
Travel reimbursement
Job Description
Our company is a distinguished hospitality management firm overseeing a diversified portfolio of five midscale hotels and one full-service hotel, each providing an exceptional guest experience with 110 rooms or fewer. We specialize in managing select-service properties that consistently meet and exceed brand standards. Our comprehensive management approach combines operational excellence with financial discipline, aiming to optimize hotel performance while elevating guest satisfaction. The company values strategic leadership, innovation, and a commitment to quality in the highly competitive hotel market.
We are currently seeking a dynamic Vice President of Operations (VPO) to join our senior executive team. Reporting di... Show More
We are currently seeking a dynamic Vice President of Operations (VPO) to join our senior executive team. Reporting di... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field
- Minimum 10 years of progressive hotel operations experience
- Demonstrated experience in multi-property leadership roles
- Experience with midscale, select-service, and full-service hotel operations
- Strong financial management skills including budgeting and forecasting
- Proven leadership skills with experience in coaching and developing management teams
- Excellent problem-solving and communication skills
- Ability to travel regularly for property visits (30-50% travel anticipated)
- Must have a hands-on leadership approach and be adaptable to operational demands
- Knowledge of brand compliance, QA standards, and hospitality regulations
Job Qualifications
- 10+ years of progressive hotel operations experience, including multi-property leadership
- Prior experience as Regional Director of Operations, VP of Operations, or Area Manager preferred
- Strong background in midscale and select-service hotels
- full-service experience required
- Proven ability to drive financial performance and operational discipline
- Experience leading General Managers and senior hotel leadership teams
- Strong financial acumen, including budgeting, forecasting, and labor management
- Deep understanding of brand standards, QA processes, and owner relations
- Hands-on, roll-up-your-sleeves leadership style with leading by example
- Strong decision-making and problem-solving capabilities
- Excellent communication and executive presence
- High level of accountability and ownership mindset
- Ability to balance strategic thinking with operational execution
- Comfortable traveling regularly between properties
Job Duties
- Serve as the primary contact of multiple hotels for operations, sales and marketing, and implementation of brand/corporate initiatives
- Provide direct oversight and leadership to all General Managers
- Establish and enforce operational standards, SOPs, safety standards and best practices across the portfolio
- Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
- Ensure consistent execution of brand standards, QA compliance, and brand audits
- Serve as the senior operational liaison between ownership and on-property leadership and takes ownership and responsibility of hotel operations and success (operationally, strategically and financially)
- Conduct regular property visits and detailed operational reviews
- Ensure all properties are performing in compliance with management company’s standards
- Take part in Brand Area Manager visits (i.e. IHG, Hilton, Best Western, Marriott etc.)
- Assisting in the ramp up of the managed hotels to be the leading hotels in each respective market
- Drive property-level profitability through expense controls, labor management, and operational efficiencies
- Utilize all tools and resources provided by the Company to maximize efficiency, productivity and profitability and ensure all on-property staff do the same
- Review and analyze monthly financial statements, forecasts, and operating metrics
- Partner with GMs and corporate leadership on annual budgets and reforecasts
- Hold property leadership accountable to revenue, GOP, and flow-through targets
- Support and promote aggressive revenue management strategies in coordination with revenue managers and brands
- Review expenses submitted by GMs on a regular basis and provide feedback
- Review and approve orders over a certain amount after reviewing with President
- Ensure hotels are meeting operational budgets
- Manage expenses to be within annual budgetary guidelines
- Verify each managed hotel is maintaining all working capital accounts at minimum balances (i.e. following up on Accounts Receivables from customers as well as Accounts Payables to vendors)
- Provide direct operational oversight of the full-service hotel, including F&B, banquet operations, and service delivery
- Ensure food & beverage profitability, cost controls, and guest experience standards
- Support banquet sales execution and operational readiness
- Recruit, coach, and develop General Managers and senior property leaders
- Assist hotel management and teams in successful completion of all goals, plans, and reports
- Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
- Establish performance expectations, KPIs, and accountability structures
- Lead succession planning and leadership development initiatives
- Address performance issues decisively and constructively
- Proactively coach, motivate, reward and correct associates
- Coach and council management teams to ensure key performance is met
- Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policies and procedures
- Be well-versed in each brand's Quality Assurance Guidelines and monitoring and confirming that each managed hotel is meeting and/or exceeding such brand standards
- Monitor and maintain that management is holding regular meetings with their respective staff members
- Provide feedback on all employee incentive and bonus programs
- Motivate each managed hotel's management team and staff members to achieve the maximum RevPAR Penetration, Guest Satisfaction Scores and QA scores and minimizing guest complaints
- Maintain flexibility to act as a General Manager in his/her absence or upon their termination/resignation until the property recruits a new candidate
- Champion guest satisfaction, service culture, and reputation management
- Monitor guest feedback, review scores, and service recovery initiatives
- Work diligently with all GMs and executive staff at hotels to maximize guest satisfaction and QA scores
- Ensure compliance with safety, risk management, and regulatory requirements
- Conducting own in house regular mystery QA's in line or stricter than brand QA's
- Participate in strategic planning, acquisitions, transitions, and renovations as needed
- Support brand conversions, openings, and property improvement plans (PIPs)
- Collaborate with ownership, accounting, HR, and asset management functions
- Prepare executive-level reporting and presentations for ownership
- Support development by identifying new business opportunities in the region
- Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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