Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
The hiring company is a leading hospitality group specializing in luxury casino resort operations, offering an exceptional array of guest services and amenities including hotel accommodations, pools, spas, and group sales events. Known for its commitment to high standards, guest satisfaction, and innovative hospitality management, the company has established itself as a premier destination for both leisure and business travelers. With a comprehensive portfolio that integrates gaming, fine dining, entertainment, and wellness, the organization is dedicated to delivering a seamless and memorable experience for all its guests while driving sustainable business growth and operational excellence across functions.
The... Show More
The... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field or equivalent experience
- MBA or advanced degree preferred
- minimum 10 years in hospitality or resort operations
- at least 7 years managing multi-venue operations
- proven group sales and spa, pool management experience
- casino resort background preferred
- expertise in financial management and capital planning
- strong knowledge of data analytics tools and hotel management software
- experience in change management
- excellent leadership and communication skills
- ability to prioritize and manage multiple aggressive deadlines
- knowledge of regulatory compliance and safety standards
- authorized to sell and serve alcoholic beverages
- gaming license required, facilitated by company
- preferred certifications include CHA, CMP, CHRM, CHTP, ServSafe, lifeguard and CPR oversight credentials
Job Qualifications
- Bachelor's degree in hospitality, business, or related field
- MBA or advanced degree preferred
- 10 years in hospitality or resort operations with 7 years managing multi-venue operations
- strong group sales, hotel, spa, and pool oversight experience
- casino resort experience preferred
- expertise in P&L ownership, revenue/yield management, and capital planning
- strong skills in group sales, revenue management, and forecasting
- spa operations experience including menu design and therapist staffing
- pool management experience including lifeguard programs and health codes
- strong knowledge of hotel business intelligence tools and software
- data fluency with CRM, PMS, POS, spa booking, and dashboard-driven management
- experience with change management and operational transformations
- excellent negotiation and communication skills
- strong analytical and problem-solving skills
- strong supervisory and leadership abilities
- proficient with Microsoft Office Suite
- ability to manage multiple priorities under aggressive deadlines
Job Duties
- Develops, implements, and oversees an innovative multi-year operations strategy for hotel operations, pool, spa, and group sales
- Leads creation of annual operating plans, budgets, labor strategies, capital requests, and ROI analyses
- Identifies and implements opportunities to enhance guest experience, streamline operations, improve profitability, and increase occupancy
- Uses data, forecasting, and dashboards to monitor performance, inform pricing, and implement corrective actions
- Ensures effective staffing, labor productivity, room inventory, maintenance, renovation planning, and cleanliness standards
- Oversees group sales strategy including segmentation, pipeline development, and account management
- Works with internal partners to manage the full group experience
- Manages post-stay follow ups, service recovery, and retention programs
- Oversees spa operations including menu design, retail strategy, memberships, service delivery, and compliance
- Introduces new wellness programming aligned with guest demand
- Oversees pool operations including cabana/daybed programs, seasonal activation, guest safety, and lifeguard certification
- Partners with entertainment teams for poolside programming and event support
- Ensures consistent implementation of brand standards, SOPs, SLAs, and training
- Responsible for seamless service to all guests including VIPs and loyalty members
- Ensures compliance with health, safety, labor, ADA, licensing, and regulatory requirements
- Partners with Security and Legal on risk assessments and incident response
- Collaborates with IT on technology platforms supporting operations
- Builds, mentors, and develops a high performing leadership team
- Drives a culture of service excellence, inclusion, empowerment, and accountability
- Oversees training, succession planning, performance management, and engagement initiatives
- Promotes retention through recognition programs and strong communication
- Participates in property meetings, operational reviews, and training
- Maintains industry knowledge through continuing education and benchmarking
- Performs other duties as assigned
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: