Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $135,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee wellness programs
Job Description
The JCC of Stamford, located at 1035 Newfield Ave, Stamford, CT, is a vibrant community center founded on and guided by Jewish heritage, culture, and traditions. It stands as a welcoming, inclusive, and nurturing environment for people from all backgrounds and life stages, committed to enriching lives through diverse cultural, recreational, and educational programs. The Stamford JCC plays an essential role as a community hub, providing a wide range of services and activities that promote wellness, learning, and connection. It serves individuals and families by fostering a sense of belonging and opportunity within a multicultural and multi-generational setting.
The V... Show More
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Job Requirements
- Bachelor's degree
- 5+ years of leadership experience in member experience management
- Proven record of digital transformation success
- Experience managing diverse teams and multiple departments
- Strong data analysis capabilities
- Excellent communication and stakeholder influence skills
- Experience in membership-based or community organizations
- Preferred experience with CRM platforms
- Knowledge of user experience or service design
- Experience in change management
- Financial management skills
- Strategic and organizational planning abilities
- Technological proficiency and innovation mindset
- Emotional intelligence
- Problem-solving aptitude
- Cultural competence
- Project management experience
- Collaborative leadership approach
Job Qualifications
- Bachelor's degree required
- Degree in Business Administration, Marketing, Hospitality Management, or related field preferred
- 5+ years of progressive leadership experience in customer/member experience management
- Proven success in driving engagement and satisfaction
- Experience with digital transformation and technology implementation
- Experience leading diverse teams and managing multiple departments
- Ability to analyze complex data and translate insights into strategic plans
- Exceptional communication skills
- Experience in membership-based organizations, preferably community centers or similar
- Preferred experience in Jewish community centers, multi-site fitness or hospitality companies
- Experience implementing and optimizing CRM platforms
- Background in user experience or service design methodologies
- History of successful change management initiatives
- Experience with budget development and financial management
- Strategic thinking and organizational planning
- Digital fluency and technological innovation
- Data-driven decision making
- Emotional intelligence and interpersonal effectiveness
- Creative problem-solving and adaptability
- Cultural competence and inclusivity
- Strong project management skills
- Collaborative leadership style
Job Duties
- Develop and execute a comprehensive member experience strategy aligned with the JCC's mission
- Lead digital transformation initiatives and implement emerging technologies
- Create and maintain seamless, personalized member journeys across all touchpoints
- Establish metrics-based performance standards and monitor departmental KPIs
- Collaborate with the CEO and executive team on strategic planning and organizational development
- Provide leadership to Membership, Customer Experience, and Marketing/Branding departments fostering excellence and creativity
- Recruit, develop, and retain high-performing staff, offering coaching and professional growth
- Manage budgets ensuring optimal resource allocation for member satisfaction
- Spearhead member-facing technology evolution including mobile app, website, CRM, and digital tools
- Implement data governance for secure, high-quality data collection
- Leverage AI and analytics to gain insights into member behavior and preferences
- Develop dashboards and reporting to track engagement metrics
- Design and implement programs to increase member engagement and loyalty
- Create feedback systems to capture member voice and drive improvement
- Establish service standards ensuring consistency across departments
- Lead crisis communication and experience recovery initiatives
- Oversee marketing strategy execution to strengthen brand position
- Ensure all communications reflect JCC values and member-centric approach
- Develop engaging content strategies for diverse audiences
- Lead community outreach to attract new members
- Collaborate with program directors to maximize program participation
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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