Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $66,900.00 - $106,900.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401K Program
Paid Time Off
Career development programs
rewards and recognition
Supplemental Insurance
Job Description
PENN Entertainment is a leading provider in the integrated entertainment, sports content, and casino gaming industry, operating 43 destinations across North America. The company also extends its reach through online sports betting and iCasino platforms via ESPN BET and theScore Bet Sportsbook and Casino. Known for its commitment to diversity and sustainability, PENN Entertainment is dedicated to creating an inclusive community for its team members, vendors, and the environment. With an energetic and supportive culture, the company places high value on career development, providing employees with extensive benefits including scholarships, advancement programs, and comprehensive support to help expand their professional... Show More
Job Requirements
- Bachelor’s degree
- Ten years progressive Food & Beverage management experience
- Minimum three years directing multi-unit Food & Beverage operation
- Knowledge of Food & Beverage and Casino Beverage services and administration
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and professionalism
- Proficient in Microsoft Office and Food & Beverage software
- Ability to manage high-pressure employee environments
- Strategic operational thinker
- Ability to develop financial and business plans
- Strong delegation and negotiation skills
- Excellent customer service and organizational skills
- Ability to resolve conflicts tactfully
- Valid driver’s license and acceptable driving history
- Ability to qualify for required licenses and permits
- Ability to read and interpret English documents
- Ability to apply commonsense understanding
- Ability to meet physical demands of the role
- Ability to work in loud environment and occasional tobacco smoke exposure
Job Qualifications
- Bachelor’s degree from an accredited four-year college or university
- Ten years of progressive Food & Beverage management experience or equivalent combination of education and experience
- Minimum three years of experience directing multi-unit Food & Beverage operations
- Knowledge of all phases of Food & Beverage and Casino Beverage administration and cost control
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Food & Beverage software systems
- Ability to manage employees in a high-pressure environment
- Strategic and operational thinking regarding pricing, quality, marketing, customer satisfaction, and training
- Ability to develop financial, business, and capital expenditure plans
- Strong delegation, negotiation, and diplomacy skills
- Excellent customer service, interpersonal, and organizational skills
- Ability to interact and resolve conflicts diplomatically
- Extensive knowledge of food cost and labor analysis
- Ability to present information effectively to management, clients, and the public
Job Duties
- Direct overall operations and staff of the Food & Beverage department
- Develop, implement, and manage operational goals and monitor performance and profit objectives
- Ensure effective and efficient scheduling while maintaining labor costs and guest satisfaction
- Prepare and monitor departmental budgets and report concerns or deviations
- Support and promote superior customer service standards and address issues proactively
- Manage departmental expenditures and resources
- Design and engineer menus for all Food & Beverage outlets
- Monitor staff performance and ensure adherence to policies and procedures
- Implement and audit inventory and cost control systems
- Ensure compliance with safety and sanitation policies
- Engage team members by managing feedback and grievances
- Ensure regulatory compliance and report potential issues
- Maintain strict confidentiality
- Provide leadership, training, and development to team members
- Maximize engagement through rewards and recognition programs
- Evaluate team members and provide constructive feedback
- Recommend staffing changes including hiring and scheduling
- Communicate and collaborate effectively with all levels of staff
- Resolve problems and conflicts diplomatically and tactfully
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.