You're Viewing 1 Of 95,000+ Jobs On OysterLink
Vibee - Seasonal Fan Experience Concierge Coordinator
Job Overview
Employment Type
Part-time
Seasonal
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Professional development opportunities
Travel opportunities
Job Description
Vibee is a pioneering live entertainment company born from a collaboration between Live Nation, the world’s leading live entertainment giant, and Insomniac, a distinguished name in music event production. Vibee specializes in curating unforgettable destination experiences for music fans around the globe. By seamlessly blending immersive festival packages with innovative on-land and at-sea entertainment, Vibee offers fans a unique opportunity to engage deeply with their favorite artists and live events like never before. The company's commitment to excellence and transformative moments positions it at the forefront of the fan experience industry, making every event memorable and highly curated to meet... Show More
Job Requirements
- Must be available for onsite work Thursdays, Fridays, and Saturdays
- Ability to work remotely on 1-2 additional days per week
- Must be able to tolerate loud noise levels and busy environments
- Willingness to work evenings, weekends, and occasional travel
- Ability to stand for extended periods
- Must possess legal work authorization without visa sponsorship
- Must have reliable computer and internet access for remote work
- Ability to perform in a fast-paced, multiple-demand work environment
- Willingness to comply with all company policies and procedures
Job Qualifications
- High school diploma or equivalent
- 1+ years of experience in hospitality, live events, ticketing, or guest service industries
- Proficiency with Microsoft Office and G-Suite
- Experience with sales platforms, Airtable and Slack is a plus
- Excellent communication and interpersonal skills
- Problem-solving and multitasking abilities
- Ability to learn new computer programs and systems
- Exceptional guest service skills
- Ability to respond effectively to unexpected situations
- Outgoing personality with a passion for meeting new people
- Ability to work independently and in a team environment
- Capacity to perform well under pressure managing multiple priorities
- Positive approach with integrity and discretion
- Ability to work flexible hours including evenings and weekends
Job Duties
- Greet and welcome fans, ensuring they feel valued throughout their visit
- Provide the highest level and quality of guest service, ensuring guest confidence
- Verify identification and provide guests with appropriate credentials and package elements
- Respond to guest inquiries via phone, email, chat and text during non-onsite hours
- Troubleshoot and resolve ticketing, technical, and hospitality issues promptly
- Maintain a calm and professional demeanor when managing guest concerns and complaints
- Collaborate with other departments to address and escalate guest service issues as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All