Vibee - Seasonal Fan Experience Concierge Coordinator
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Professional development opportunities
Travel opportunities
Job Description
Vibee is an innovative live entertainment company co-founded by Live Nation and Insomniac, two of the most influential entities in the global music and event industries. Vibee specializes in creating unforgettable destination experiences for fans around the world, offering immersive opportunities to enjoy the best music and entertainment events both on land and at sea. With a focus on curated activations, bespoke festival packages, and memorable fan experiences, Vibee sets the stage for transformative moments in the entertainment landscape. The company thrives on its creativity, passion for live music, and commitment to delivering exceptional fan engagement. As a hybrid employer... Show More
Job Requirements
- must possess work authorization without sponsorship
- high school diploma or equivalent
- availability to work thursday friday saturday in person onsite in las vegas
- capacity to work 1-2 additional remote days flexibly
- ability to work evenings and weekends
- must tolerate loud noise levels and busy environments
- ability to stand for extended periods and work in varying temperature climates
- willingness to travel as needed
- must be able to use computer effectively
- ability to communicate well with diverse audiences
Job Qualifications
- high school diploma or equivalent bachelor’s degree considered a bonus
- one or more years of phone or in-person experience in hospitality live events ticketing or guest service industry
- experience with microsoft office and g-suite programs
- skills in sales platforms airtable and slack are a bonus
- ability to work in fast-paced multiple-demand environments
- excellent communication interpersonal organizational and guest service skills
- problem solving and active listening skills
- ability to multitask
- willingness to learn new computer programs and systems
- exceptional guest service skills
- ability to respond to changes or unexpected situations
- works well with peers and supervisors
- outgoing friendly personality
- ability to work independently and as part of a team
- ability to perform well under pressure managing multiple priorities
- positive approach with integrity confidentiality and discretion
- availability to work evenings and weekends on flexible schedule
Job Duties
- greet and welcome fans ensuring they feel valued from arrival
- provide high-quality guest service maintaining guest confidence
- complete waivers or releases associated with packages
- verify identification and issue credentials gift bags or package elements
- provide information about artists vibee packages and concert events
- manage fan concerns and guest service issues effectively
- resolve guest queries via voice text chat and email
- coordinate with technical support hospitality and event management to resolve issues
- maintain calm professional attitude when troubleshooting
- adhere to company processes procedures and policies
- maintain artist knowledge to engage fans
- collect and provide feedback for event improvement
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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