Vibee - Seasonal Fan Experience Concierge Coordinator

Henderson, NV, USA|Remote, Onsite

Job Overview

Employment Type

Temporary

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Flexible Schedule

Professional Development

Employee Discounts

Retirement Plan

Job Description

Vibee is a dynamic and innovative destination experiences company, co-founded by Live Nation, the world's leading live entertainment company, and Insomniac, a renowned name in the live event industry. Vibee is dedicated to creating unforgettable live music and entertainment experiences for fans worldwide. By offering unique, curated activations and bespoke festival packages, Vibee captivates audiences both on land and at sea, ensuring a transformative and immersive journey for every attendee. The company's mission is to deliver high-quality and memorable moments within some of the most sought-after destinations, reflecting its commitment to excellence and fan satisfaction.

The role of Fan Experi... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years of relevant phone and email customer service experience
Proficiency with Microsoft Office and G-Suite applications
Ability to work in a fast-paced environment
Strong verbal and written communication skills
Problem solving and multitasking capabilities
Demonstrated customer service skills
Ability to build relationships and work collaboratively in a team
Capacity to work flexible hours including evenings and weekends
Strong organizational skills
Technical proficiency in Microsoft Excel, Word, Google Docs and Sheets
Availability to work up to 20-29 hours per week on a flexible schedule

Job Qualifications

High school diploma or equivalent
Bachelor’s degree considered a bonus
2+ years of phone and email experience in hospitality, live events, ticketing or a related customer service industry
Experience using Microsoft Office and G-Suite programs
Ability to perform in a fast-paced, multiple-demand work environment
Excellent oral and written communications and organizational skills
Problem solving skills
Active listening skills
Ability to multitask
Exceptional customer service and organizational skills
Demonstrated ability to build and foster relationships both internally and externally and work in a team environment
Proven ability to perform well under pressure managing multiple priorities simultaneously
Positive, winning approach incorporating integrity, confidentiality and discretion
Ability to work evenings and weekends on a flexible schedule
Strong technical skills in Microsoft Excel and Word, as well as Google Docs and Sheets
Active problem solver with a sense of urgency for projects large and small

Job Duties

Resolve high volume customer queries in an efficient and timely manner
Provide the highest level and quality of customer service at all times ensuring customer confidence
Utilize verbal, electronic, paper, and other means of communication with customers, and make suggestions for the improvement of communication systems
Maintain a calm, positive and professional attitude and demeanor when dealing with guests having situations and issues
Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
Adhere to all company and departmental processes, procedures, and policies
Perform other projects and tasks as needed if available and willing

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: